Inbound Tour Company is looking for an experienced Retail Travel Specialist. This role is based in Sandton.
Experience required:
Minimum of 3 5 years of previous inbound tour consulting experience required
Tourplan advantageous
WETU
Good understanding of terms and conditions, product knowledge, third-party destinations
Understanding of travel industry channels
A passion for delivering service excellence
A good knowledge of South Africa, Southern and East Africa
Duties include:
Creative planning and designing of itineraries
Managing the reservations process for bookings in a manner that ensures guest budget is achieved
Handling of bookings from quote to finalising, invoicing and travel documents
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
Emergency duty will be on a rotational basis
Working hours early and late shift on a weekly rotational basis
Calm and professional manner of servicing agents and guests
Proactive selling of products and services ensuring the best possible safari for the guests
