Description:
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirement:
- Grade 12 with at least 2 (two) years retail management experience.
- Valid Drivers license.
- Valid ID or valid work permit (local).
- Must have strong accounting skills.
- Must be able to work under pressure.
- Must be computer literate (Basic computer literacy).
- Must have strong leadership skills.
- Must have strong administrative skills.
- Must have own transport and cell phone.
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.
- Must have strong Human Resources skills.
Responsibilities:
- Assist the Store Manager to make immediate action on any non-compliance once identified.
- Assist the Store Manager to manage Damage, Obsolete and Slow moving stock items.
- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy.
- Assist the Store Manager to achieve growth in market share in your Store as defined in the strategy plan.
- Assist the Store Manager to achieve sales budgets and growth objectives by Category.
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc).
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency.
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market.
- Assist the Store Manager with implementing and monitoring the Customer Service strategy.
- Assist the Store Manager to maintain Customer Audits above 95%.
- Assist the Store Manager with a reliable, prompt Customer Delivery Service.
- Assist the Store Manager to grow and maintain VIC client base.
- Assist the Store Manager to achieve Transaction budgets.
- Assist the Store Manager to recommend Range improvements to suit the market.
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required).
- Assist the Store Manager to manage and control shrinkage within the Store.
- Assist the Store Manager to manage the PIC process.
- Assist the Store Manager to manage Wall to wall Stock take.
- Assist the Store Manager to manage and control stock movement inside the store.
- Assist the Store Manager to manage Debtors and RD Cheques within the Store.
- Assist the Store Manager to manage Petty Cash.
- Assist the Store Manager to manage daily Banking.
- Assist the Store Manager to manage Shorts and overs.
- Assist the Store Manager to manage Cheques and Credit Cards.
- Assist the Store Manager to maintain and protect racking and displays.
- Assist the Store Manager to maintain and protect signage (internal & external).
- Assist the Store Manager to maintain forklift and generator.
- Assist the Store Manager to maintain and protect IT Equipment and Telephone systems.
- Assist the Store Manager to maintain and protect the Safe.
- Assist the Store Manager to recruit and induct all Employees.
- Assist the Store Manager to ensure Training & Development are in place for the Store.
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store.
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy.
- Assist the Store Manager to ensure open communication/relations with the Store Employee Committee.
- Assist the Store Manager to manage Employee Relations.
- Assist the Store Manager to manage Safety aspects in line with local (OHSA) legislation.
- Assist the Store Manager to maintain Housekeeping standards.
- Assist the Store Manager to manage Merchandising standards.
- Assist the Store Manager to implement and maintain the correct Planograms.
- Assist the Store Manager to maintain Yard and Parking Areas.
- Assist the Store Manager to achieve operating income budget.
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets.
- Assist the Store Manager to achieve the Audit Benchmark.
- Assist the Store Manager to implement and maintain controls and disciplines.
- Assist the Store Manager to implement Corrective Action Plans where necessary.
- Establish clear and compelling outcomes for area of responsibility.
- Develop appropriate action plans in order to achieve established outcomes.
- Ensure that employees understand their role towards the achievement of the department's outcomes.
- Motivate employees to achieve the established outcomes.
- Proactively identify and address issues and risks within own department.
- Develop operational plans to enable the achievement of set objectives.
- Ensure adherence to policies and procedures within area of responsibility.
- Constantly look for and act on opportunities to improve department performance.
- Work to exceed goals set by others.
- Develop stretching goals for self and department.
- Implement clear control mechanisms to measure results against department performance objectives.
- Identify barriers to performance and persist in overcoming them.
- Assist team members in achieving their goals.
- Proactively anticipate and act on trends and evolving needs.
- Identify gaps or potential inconsistencies in business results and prepare contingency plans.
- Proactively take considered action to ensure that a current problem does not escalate.
- Proactively identify problems and seek root cause.
- Analyse information objectively and thoroughly.
- Develop and implement appropriate action plans.
- Make decisions within framework of company policies and timelines.
- Establish priorities and operational plans that ensure the best utilisation of resources.
- Mentor and coach subordinates by providing one-on-one coaching and support.
- Work with subordinates to create individual development plans.
- Delegate to individuals at the appropriate level.
- Follow through on commitments made and deliver on them to achieve set objectives.
- Take accountability for own and subordinates actions and implement corrective action where required.
- Define clear and stretching department goals and standards.
- Use appropriate behavioural skills to resolve operational performance problems.
- Act as a role model and motivate others to achieve the highest standards.
- Determine employees’ strengths and weaknesses relative to demonstrated behaviours.
- Handle pressure well and remain focused and rational.
- Generate unique alternatives, options or solutions to problems.
- Manage planned changes effectively.
- Persuade and influence others towards point of view as leader.
- Facilitate open, direct two-way communication.
- Recognise conflict among team members and deal with it effectively.
- Assess the needs of the audience in order to deliver appropriate messages.
- Actively share information and ideas, and encourage others to share their views.
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