Area Manager
A position has become available for an Area Manager to join our dynamic team, based at the following Region:
Overall Purpose of the Job:
To lead and manage Casas within an allocated portfolio to improve performance, growth, and profitability. Manage multiple Franchise and Corporate owned Casas.
Duties & Responsibilities
People Management:
- Provide input and implement Nando’s People policies and procedures.
- Coordinate activities and manage performance of Patraos in the portfolio to ensure operational excellence, maximize returns on investments, and increase productivity.
- Participate in recruitment and talent management activities for the portfolio (including succession planning and capacity building) and ensure the implementation of required training throughout the portfolio.
- Determine headcount and salary allocation within Casas, authorizing all new appointments and payment thereof.
- Implement the climate survey action plan for portfolio.
- Manage the IR climate of the business, in conjunction with IR service providers and People partners, to mitigate risk and improve employee relations.
- Work with People partners in dealing with grievances and disciplinary issues and ensure their effective implementation and management, including attending CCMA / Bargaining Council hearings.
- Monitor behavior in the Casa to ensure that any form of abuse of Nandocas is reported, addressed, and managed accordingly.
- Onboard new managers for the Casas in the portfolio.
- Create an engaged and motivated workforce throughout the portfolio by establishing an environment that fosters wellbeing, learning, and development.
- Partner with Patraos to set personal development goals and provide feedback on a regular basis.
- Draw on internal and external sources to develop a sufficient pipeline of permanent and temporary managers for the portfolio.
- Motivate and drive Nandocas to participate in the League of Champions and similar recognition and incentive opportunities.
- Complete and action all people-related processes on People Central.
Operational Management:
- Oversee Casa activity including Escudo (Internal Compliance Audit), Talk to Nandos, SOS, Qpro (External Compliance Audit) and sales growth indicators to ensure alignment with corporate goals and operational objectives.
- Manage adherence to Brand standards and operating policies and procedures.
- Implement and enforce Company regulations and ensure strict compliance with Occupational Health and Safety, Labour, and other related legislation.
- Conduct regular Casa visits to identify problems, concerns, and opportunities for improvement.
- Respond to crisis situations and work with the Patrao to resolve and implement preventative measures.
- Address and resolve customer complaints that have been escalated.
- Address and rectify identified breaches and operational directives.
- Work with the Patrao to establish impact and mitigation plans for potential disruptions.
- Maintain an optimum headcount for Casas within the portfolio.
- Coordinate activities for revamp and acquisition projects.
- Ensure trading, liquor, and Halaal licenses/certifications are in place.
- Monitor gross profit in line with monthly theoretical.
- Identify risks and factors affecting business continuity and implement plans to improve the business.
- Track the scorecard (HHIYH/ Brand Scorecard) for Casas and work with the Patrao to address concern areas.
- Report on key metrics for the portfolio, including presenting a quarterly review.
- Onboard new and acquisition Casas for the portfolio.
- Work with the Loss Prevention Officer to identify and implement risk management and prevention controls.
- Work with the Regional Facilities Manager to implement planned maintenance and minor capital projects.
- Monitor emergency drills within the portfolio to ensure Patrao compliance.
- Implement and drive all projects as per project plans.
- Share learnings and oversee the implementation of best practice across the Casas.
Marketing and Business Development:
- Provide input into development and implementation of plans and strategies for growth within portfolio.
- Monitor the implementation of national, regional, and local marketing plans and initiatives.
- Work with Marketing to identify and manage marketing activation and stimulate localized marketing initiatives.
- Coordinate and execute quarterly CSI and community initiatives.
- Scan the local area portfolio to identify emerging trends that will affect the Casas.
- Work with the Patrao to identify opportunities to increase customer headcount and generate sales growth.
Budgeting and Financial Management:
- Provide input into the annual budget and forecasting process.
- Monitor adherence to financial policies, processes, and budgets.
- Monitor Casa performance and daily sales figures versus budget and targets.
- Monitor Casa expenses, analyzing variances and initiating corrective action.
- Coordinate the financial review process.
- Report operational and financial risk to senior management for analysis and mitigation.
- Submit requests to sell or dispose of assets.
- Submit new asset requisition and tagging paperwork.
- Decide on the repair and replacement of equipment and submit capex request.
- Verify and authorize repairs and maintenance invoices.
Property Management:
- Manage relocation, enlargement, and revamp projects.
- Identify opportunities for new viable sites within the portfolio.
- Complete the required questionnaire for revamps and relocations.
Desired Experience & Qualification
Education:
- Degree or equivalent NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management).
Legal Requirements:
Experience:
Minimum
- 5-8 years’ experience in a middle management role in a restaurant or retail environment.
Advantageous
- 2-3 years’ experience in a senior management role in a similar environment.
- Demonstrated experience in delegation, holding others accountable, business planning and communicating across a dispersed group of restaurant managers.
Knowledge:
- Knowledge of restaurant operations including people, product and customer processes (Advanced).
- Knowledge of running of multiple restaurants / business units (Advanced).
- Knowledge of real estate for business and footprint expansion (Intermediate).
- Knowledge of labour practices and bargaining councils (Advanced).
- Knowledge of Nando’s Technical Operations Standards and back office systems (Advanced).
- Knowledge of operations audits (Advanced).
- Communication skills – both written and verbal (Advanced).
- Coaching and mentoring skills (Advanced).
Package & Remuneration
Market Related
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