Job Overview
Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to the company's Standard Operating Plans (SOPs). Focus on the administration of scripts to provide general dispensing duties with an emphasis on patient satisfaction.
Duties & Responsibilities
Responsibilities:
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines.
- Administration of scripts and any other claiming/capturing related procedures.
- Accurate and complete handling of all profiles worked on.
- Interact with health care professionals as needed.
- Problem solving and follow-up of queries.
Duties:
- Interact with customers via telephone or other means regarding medication and healthcare services.
- Accurate capturing of scripts received at the Central Pharmacy center.
- Handling of queries regarding prescriptions.
- Patient profile management.
- Assist with chronic authorizations.
- Liaison with all other departments.
- Ad hoc requirements as per operational needs.
Knowledge:
- SAPC and relevant legal knowledge.
- Sound knowledge of the chronic authorization process and procedures.
- Customer service oriented.
- Ethical working practice and compliance.
Skills:
- Computer literacy (MS Office).
- Customer service oriented.
- Accuracy and attention to detail.
- Bilingual (with English being one of the requirements).
- Ability to work with patients and adapt to assist with various departmental duties.
- Initiative to provide patient satisfaction.
- Adaptability and positive attitude.
- Ability to work under pressure.
- Adhering to principles and values.
- Working with people.
- Delivering results and meeting customer expectations.
Desired Experience & Qualification
Experience:
Minimum 1 year in the role of Pharmacist Assistant Post Basic.
Education:
Further Education and Training Certificate Pharmacist Assistance (Essential).
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