Collections Manager

Bridgement • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • 2d ago

Location: Johannesburg

Job level: Mid

Type: Permanent

About Bridgement

Bridgement is breaking down the barriers to access finance for small businesses in South Africa. Traditional loans from banks and other lenders have a slow application process, have strict criteria, require a lot of documentation, and inflexible terms. In contrast, we use cutting-edge technology and artificial intelligence to offer flexible finance online, with a 2-minute application, no documentation required, and a decision in a matter of hours. We’re a well-funded fintech start-up, backed by Capricorn and the greater Yellowwoods group, best known for their investments in and ownership of Nandos, Hollard, Clientèle, Direct Axis, and Budget Group. Having won several awards recently, including Xero’s App of the Year award, we are proud to be recognised by worldwide brands as a trusted and valued business.

As a Collections Manager you will be regularly contacting clients that are in arrears, as well as working closely with our Credit Team.

You will be:

Making outbound calls and sending emails to clients in arrears.
Reviewing daily reports of missed payments and clients going into arrears.
Tracing and investigating unreachable clients.
Arranging and tracking alternative payment plans for clients.
Identifying and flagging clients at risk of defaulting, as well as potential cases of fraud.

Requirements

You will need to:

Have 5+ years’ experience in debt collection in the consumer or business lending sectors.
Be well spoken.
Be able to communicate effectively with the small business owners who are our clients.
Be proficient with computers, email and have good phone etiquette.
Have high attention to detail, and the ability to spot unusual client behaviour.
Be self-driven and good at managing your own workflow and priorities.

Benefits

In addition to a competitive salary, we also provide:

An opportunity to be a part of one of the most exciting, growing fintech startups.
A smart, fun and diverse team.
A lovely office in Melrose Arch with great coffee, complimentary snacks, a putting green, Playstation and much more.
Amazing employee benefits including life insurance, disability + critical illness, income protection and gap cover, as well as other benefits like psychological, physical, financial wellbeing and legal support.