Cape Town, South Africa | Posted on 03/28/2024
The HANGAR49 team is looking for a Digital Project Manager who is a natural people person and excellent at building and nurturing client relationships. The Digital Project Manager will be responsible for owning the client lifecycle from onboarding of new clients as well as managing and growing client relationships. The Digital Project Manager is responsible for ensuring that the service HANGAR49 customers receive is nothing less than excellent, while guaranteeing success and delivery of results by the final agreed upon destination.
Key Areas of Responsibility:
1. Client Relationships Management
- Onboard new clients by building rapport and a trusting relationship.
- Build a nurturing journey with the client’s creative teams that will ensure they invest time and energy into moving customers smoothly through the steps in their journey at HANGAR49.
- Educate and work with clients to ensure that they are receiving the best service offering to achieve their desired goals.
- Be a client custodian by communicating efficiently and timeously with clients.
2. Client Journeys
- Ensuring that client projects are completed on time and to the desired client standard.
- Understand the clients’ needs and desired goals and gain detailed insight into who they would like to target.
- Build a client journey which facilitates the client goal. This includes equipping the client and the sales team to achieve their targets.
- Collaborate with clients and the relevant freelancers to nurture the client journey.
- Track and monitor client progress and experiment with clients to create a better service offering, continuously improving the client journey.
- Ultimately, own the client relationship and take responsibility for client satisfaction.
Requirements
- Minimum 3-5 years of customer experience.
- Experience in managing a team / being a team leader.
- A background in a tech field is preferable.
- Monday.com, GSuite, Notion, Slack, or Click-up experience.
- Willingness to learn and the ability to organise, analyse and work proactively towards achieving agreed upon results.
- Willingness to go above and beyond.
- Eager to build experiences that delight the HANGAR49 clients.
- A keen interest in technology and new industry trends.
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