Operations Manager

Bluespec Holdings • Other • Other (Gauteng, South Africa) • $200 - $300 / year • 1w ago

Ensure the smooth running of the designated area Branch, maintain existing relationships with Service Providers and customers, and elicit new, cost-effective Service Providers who meet Group Standards.

Responsibilities:

Ensure monthly production targets are met.
Contain workshop losses between departments.
Ensure salary costs are within budget with minimum use of overtime.
Ensure COS% on each job is optimal.
Confirm 100% accuracy on all final costings including additionals charged for.
Ensure achievement of daily conversion targets.
Ensure achievement of COS% on tow ins per quote and weighted average monthly.
Ensure that quotes prepared are profitable, accurate, and fully completed optimizing labor and minimizing additionals.
Ensure assessments are done correctly and minimizing costs.
Identify new insurance companies and broker networks to position and enhance services, benefits, and value-adding initiatives to all parties.
Ensure workloads for all branches are met.
Ensure that the Group and respective MBR’s receive an adequate share of the insurer/broker's authorized repair work.
Ensure the quality of work done is according to manufacturer’s standards.
Ensure Health and Safety measures are adhered to at all times.
Ensure company equipment and machinery is maintained and serviced.
Ensure that all files contain the necessary documentation to be compliant with Insurers and Manufacturers audits.
Ensure Group and Insurance SLA’s are adhered to in final costings.
Ensure quotations are compliant with relevant insurers SLA’s.
Ensure accuracy on vehicle details (parts, model, price etc.).
Ensure special instructions from client/insurer are adhered to.
Ensure proficiency in all industry and Company quoting (Audatex, TMS etc).
Remain up to date on changes in insurance requirements and protocols.
Be familiar with current insurance industry legislation, and keep abreast of new developments.
Follow up and respond to escalations within 24 hours.
Facilitate the communication and priority resolution of repair issues between parties.
Initiate continuous and regular contact with insurers, brokers, and manufacturers to evaluate their expectations and ability to meet client service deliverables.
Ensure that Group benchmark CSI targets are met.
With assistance from HR, recruit competent, high-performance staff.
Contribute to developing an enabling culture and high staff retention through mentoring.
Drive performance management throughout the year.
Provide training and development to ensure succession.
Conduct annual performance appraisals.