Insured Claims Handler: Recoveries and Liabilities (JG9)
Bellville, Western Cape, South Africa
JOB DESCRIPTION
This position requires the skills of a dynamic individual who has experience in Short Term Insurance, specifically in a Legal, Claims environment, as well as being fully competent in the third-party indemnification process.
The Claims Handler is responsible for negotiation with competitor insurance companies and their associated specialists. The individual will be responsible for ensuring correct settlement application on these claims as well as the requisite financial transactions associated therewith.
The following accountabilities are applicable:
• Liaising with claims specialists of the competitor insurer in relation to subrogation i.e. recovery of liability.
• Conducting detailed investigation on the merits and quantum to establish negligence.
• Attending to escalations from competitor insurers and client queries where necessary.
• Liaise with brokers, administrators, underwriting and other relevant parties to the claims process, building a strong and effective, professional relationship.
• Provide excellent professional service to all relevant parties, both Internal and External.
QUALIFICATIONS AND EXPERIENCE
• Matric
• 3-5 years short-term insurance experience
• Additional short-term insurance-related qualifications will be an advantage.
• Diary management
• Comprehensive short-term procedural and practice knowledge (especially related to Motor Vehicle Accidents)
• Comprehensive policy knowledge
• Comprehensive applicable legislative knowledge as well as the law of evidence and principles in law (e.g., law of apportionment of damages)
• Technical knowledge of the Santam processes.
COMPETENCIES
• Working with people
• Client centric orientation
• Adapting and responding to change
• Attention to detail and accuracy
• Deciding and Initiating action
• Performance under pressure
• Planning and organizing
• Problem solving
• Negotiating and getting agreement
• Verbal Communication
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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