Introduction
An international automotive OEM based in Tshwane, Gauteng is looking for an Advanced Services Engineering & Training Manager to be responsible for Advanced Service Engineering for ZAF, SSA, NA & ME, Technical Training for ZAF & SSA and Recall for South Africa.
Duties & Responsibilities
The primary Responsibilities are:
Advanced Service Engineering.
- Prepare to support all future New Model Launches
- Ensure Service literature like Workshop Manuals, wiring diagrams, etc. is updated and available to Buy.
- Special Service Tools
- Ensure Service schedules are updated
- Diagnostic tools, support, and validation.
- Loan a Tool program is managed.
- Collaborate with the International Markets Group Publishing Team.
Technical Training.
- Manage the two training facilities
- Ensure Dealer Network is trained and competent in all Specialties as well as New Model Introduction Training.
- Training facilities is equipped adequately for training.
- Latest Training programs are developed and included in the Training curriculum.
- Manage our Purchased Service provider.
- Collaborate with the International Markets Group and US Training teams.
- Manage the training fleet
Field Service Actions (FSA) / Recall.
- Launch Recalls for South Africa on time
- Ensure all is in place prior launching of an FSA.
- Manage FSA’s within GCAMP
- Manage our Purchased Service provider
- Collaborate with the International Markets Group Recall team
Key performance indicators include:
Advanced Service Engineering
- All Special Tools are available and issued to dealers 2 months prior new product launch.
- New Model Training concluded prior launch.
- All Service literature available and updated prior launch.
Training
South Africa
- Ensure 100% of Dealers achieve a Training Competency
- Trainer and Trainee Satisfaction
- Achieve 2nd Tier metrics i.e., FIRFT, Class fill, Delivery days and % Technicians trained.
- Manage Projects i.e., Skills Competition.
- Manage Tier 1 and Tier 2 Training
Field Service Actions (Recalls)
- Launch Recalls timeously
- Ensure all parts are available prior launch
- Manage all aspects of launching, managing and completion rates of recalls.
- Ensure Government Agencies are notified
Ad-Hoc
- Manage the Upstream & Training Budget.
- Manage Occupational Health & Safety for the SEO facility
Desired Experience & Qualification
QUALIFICATIONS and EXPERIENCE
- Engineering Degree or National Higher Diploma; MBA in addition is highly advantageous.
- Min 3+ years’ experience in the Automotive Industry. Additional experience in the Technical Service industry or Dealer Service environment will be a definite advantage.
- Must possess a valid driver’s license; ability to travel across Southern & Sub-Sahara Africa for several days at a time when required.
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