The Incident and Problem Manager is a key member of the operational support team with a long-term focus on avoiding serious incidents and constantly improving service operations, across all facets of service delivery from network to application. Absolutely essential in this role is the ability to build relationships and work collaboratively with multiple departments. Key Requirements · Strong background in Incident Management in an IT managed service environment · Understanding of IT Infrastructure and Operating Systems · Strong experience of delivering service quality within an ITIL framework · Knowledge of ITIL, Infrastructure related technologies & understanding of business relevance of the technologies · Exposure to managing multiple vendors · Good experience in managing conference calls or incident resolution meetings · Strong written and verbal communication skill · Strong experience of IT service, operations and support · Certified ITIL (Foundation) V3 beneficial Should you meet the requirements for this position, please email your CV to it.jobsmspstaffing.co.za . You can also contact the IT team on XXX-XXXX or visit our website at NOTE: When replying to the advert, also include the reference number in the subject line. Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.
