Position : Logistics Specialist and Fleet Manager
Reports To : Senior Fleet Manager & Operations Team
Employment Type : 3-Month Probationary Period, Transitioning to Permanent
Location : Hybrid (Office and Remote)
Salary : R15,000.00 Gross (Probation Period) Negotiable
Start Date : As Soon As Possible
Company Car : Provided for occasional client trips and site visits
Role Overview The Fleet Supervisor will be responsible for overseeing a structured, disciplined fleet management operation, with regular on-site management to ensure drivers are performing to high standards and meeting KPIs. This role entails actively driving change, enforcing protocol, and maintaining a consistent presence across various client sites to support drivers and ensure adherence to company standards. Additionally, the Fleet Supervisor will occasionally handle client trips, using a company vehicle when needed.
Key Responsibilities Fleet and Driver Management - Driver Sourcing & Onboarding : Recruit and onboard drivers, subcontractors, and rental drivers as required.
- Training : Conduct training sessions to ensure drivers understand and meet KPIs, use the company Application effectively, and deliver excellent customer service.
- Performance Management : Monitor driver performance, implement disciplinary actions when
- necessary, and support driver retention initiatives.
- Structured Management : Uphold a disciplined approach across the fleet by enforcing established systems and protocols.
- Driver Support : Address driver inquiries, manage retention efforts, and provide support at client sites as needed.
Vehicle & Fleet Oversight - Vehicle Inspections : Conduct regular inspections, ensuring compliance with safety and operational standards.
- Vehicle Handover and Retrieval : Manage handovers and retrievals, maintaining accurate records and schedules.
- Fleet Management Protocols : Work closely with the Senior Fleet Manager to ensure that all vehicles meet protocol requirements and operate smoothly.
- Site Operations : Ensure sufficient driver coverage at all sites, proactively addressing logistical issues.
- On-Site Management and Client Support
- Site Visits : Regularly visit various client sites to monitor driver performance, address any on-site issues, and ensure drivers are maintaining KPIs and high service standards.
- Driver Accountability : Conduct spot checks and provide immediate support to ensure drivers are meeting expectations for professionalism and customer service.
- Client Relations : Act as a point of contact for on-site client inquiries and concerns, addressing issues in a professional manner.
Client Trip Support - Client Trips : Handle occasional client transport needs using a company vehicle, ensuring punctuality and excellent service.
Logistics and Site Coordination - Trip Analysis and Booking : Review client trip requests, ensuring proper booking, grouping, and
- driver assignment.
- Client and Site Liaison : Act as a point of contact for clients, managing inquiries, handling support
- tickets, and coordinating with client sites as necessary.
- Logistics Team Oversight : Supervise the Logistics Specialist team, enforcing KPIs and overseeing schedules, bookings, grouping, and assignments.
- Client Communication : Professionally handle client inquiries, ensuring satisfaction and timely
- Management and Process Improvement
- Team Management : Lead the Logistics Specialists team with a structured, disciplined approach, promoting collaboration and accountability.
- Project Planning : Develop and lead initiatives to enhance operational efficiency and reduce waste.
- Process Documentation and Reporting : Document and codify protocols, maintain accurate records, and prepare regular performance reports.
- System and Structure Development : Drive changes that enhance efficiency, introducing new systems and management protocols as needed.
Start-Up Initiatives - System Creation : Collaborate with leadership to implement structured systems and protocols.
- New Ventures : Support expansion initiatives and other projects led by senior management.
- Training and Onboarding
- You will receive training from the Operations Team, including Dylan, Cline, and (User). We anticipate you will be fully operational within three weeks, with regular check-ins to ensure a smooth transition.
Additional Requirements - Highly organized, structured, and disciplined.
- Strong interpersonal and communication skills for effective client and team interactions.
- A proactive mindset, able to drive change, enforce protocols, and manage multiple sites and teams effectively.
This Role Offers :
- A fast-paced, collaborative start-up environment.
- Opportunities to develop systems and processes within the company.
- Necessary resources for a hybrid work setup (laptop, cell phone, data, etc.).
- Use of a company car for client trips and regular site visits.
Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.
