Hello… an exciting new opportunity has just become available in our Insure, Insure, Broker Distribution, Eastern & Southern Cape Region We are looking to recruit an Underwriter.
Role Objectives
• To underwrite in line with our underwriting guide.
• Provide First Call Resolution.
• Enhance Broker / Client Satisfaction and contribute to savings through effective risk management of policies.
Key Responsibilities:
Ensure adherence to underwriting guidelines and standard operating procedures:
• Assess new businessrisk in accordance with business underwriting guideline.
• New business acceptance and declinature of risk
• Providing technical underwriting expertise on underwriting referrals
• Re- Insurance referrals placements
• To act within the agreed mandate in terms of discount, acceptance of risk etc.
• Endorsements, renewals, multi claimants, refunds, and day to day queries
• Take ownership of queries and provide feedback to clients, internal and external stakeholders
timeously.
• Follow the company standard operating procedures on all risk management processes.
• Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures
to be made (TCF)
• Escalate queries or deviations from SOP to relevant manager.
• Act within mandate from the relevant manager in terms of acceptance and rejection of risk
• Ensure that correct policy documents are sent to the clients.
• Delivering reliable underwriting support and customer service to the various claims
departments and improving the overall customer experience
• Establish and nature relationship with brokers, BDC’s and other stake holders.
• Identifying problems encountered by clients and proposing medium- and long-term
resolutions.
• Proposing new ways to improve technical functionality to facilitate service to meet SLA.
• Foster and encourage team player within the team.
