Customer Collaboration Manager
Slough (preferred location, but we are flexible on location)
Hybrid (2 days per week on-site)
Passionate about collaboration? Create meaningful partnerships with our Customers by effectively leading short-term execution, forecast accuracy improvements, and cost saving initiatives through innovation and business to business efficiencies. You'll also play a senior role within the Customer Collaboration team and wider Supply Chain Team.
With trust and purpose, align with internal and external stakeholders to ensure that KP is ‘Easy To Do Business With’ and delivers ‘Great Service Every Day’.
What's in it for you?
We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer:
- Attractive base salary, dependent on the knowledge, skills & experience you bring
- Car allowance
- Bonus scheme - with an excellent track record of over-achievement
- Annual Salary Review
- Medicash health cash plan / Private healthcare / Digital GP service / Best Doctors (2nd Medical Opinion service) and Cancer care
- Holiday buy scheme
- Electric Vehicle Scheme
- KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools
As Customer Collaboration Manager, what will you be doing?
- Lead Customer Partnerships: Establish and nurture strong partnerships by understanding customer systems, challenges, and strategic goals
- Drive Forecast Accuracy and Alignment: Analyse data autonomously, providing critical insights to align forecasts and achieve accuracy targets (>65%) with a minimal bias (+/- 7%)
- Operational Excellence: Represent collaboration efforts in Sales & Operational Excellence forums, offering customer insights to support well-informed decisions in the 90-day planning horizon
- Service Level Performance: Ensure a weekly service level of 98%, updating customers and sales teams on performance metrics and addressing any issues proactively
- Manage Joint Supply Chain Initiatives: Plan, align, and execute annual Joint Supply Chain Business Plans (JSCBP), focusing on continuous improvement to make KP Snacks ‘Easy to Do Business With’ and ‘Best in Class.’
Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies.
Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together.
Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout.
We’d love to hear from you if you can demonstrate the following knowledge, skills and experience:
Experience in FMCG or related sectors, with a background in Sales and Operational Planning, Demand, or Supply Chain Management.
Customer-facing expertise, ideally in Collaboration, Sales, or Marketing, with a service-minded approach and high attention to detail.
Strong analytical and critical thinking skills, comfortable with data and capable of delivering clear, actionable insights.
Excellent communication and influencing skills to engage effectively with stakeholders at all levels.
Drive for continuous improvement, demonstrating resilience, problem-solving abilities, and project management experience as a plus.
#LI-LE1 #LI-Hybrid #CVL
