The Call Centre Agent is responsible for handling customer inquiries and providing solutions in a professional and efficient manner. This role involves managing inbound and outbound calls, addressing customer concerns, and maintaining high levels of customer satisfaction.
Responsibilities
- Answer customer calls promptly and professionally
- Provide information about products and services
- Resolve customer issues and complaints effectively
- Document customer interactions in the database
- Meet or exceed performance metrics and targets
Qualifications
- Grade 12 with degree or studying towards one
- Experience in customer service or call centre preferred
- Ability to work in a team environment
TRAINING WILL BE PROVIDED TO THE SUCCESSFUL CANDIDATE
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