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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here! .
- Once you have completed the above, finalize your application by clicking apply below.
Purpose Statement
- To coordinate and lead a team of Administrators responsible for working on Client Accounts in the Financial Crime Operations and Business Support Division.
- To ensure operational efficiencies and adherence to service level agreements, in line with relevant frameworks and service level standards.
Experience
Minimum:
- 3 – 5 years’ experience in a banking/retail/finance/client service environment.
- Previous leadership experience.
Ideal:
- Contact Centre experience and/or function relevant experience.
Qualifications (Minimum)
- A relevant tertiary qualification in Accounting - Financial Accounting or Business Management.
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Accounting - Financial Accounting or Business Management.
Knowledge
Minimum:
- Principles of customer service.
- General office and task management systems.
Ideal:
- Capitec Bank policies, including:
- Disciplinary code and procedures.
- KPA procedures and policies.
- Adherence policies.
- Online and cell phone banking process and technical frameworks (role specific).
- Capitec banking system.
- Liaising with 3rd party providers.
- Working knowledge of legislation relevant to the banking environment (i.e. FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)).
Skills
- Communication Skills.
- Leadership Skills.
- Planning, organizing, and coordination skills.
- Decision making skills.
Conditions of Employment
- Clear criminal and credit record.
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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