To manage, steer and implement effective product development and user experience processes, create, manage and deliver on the product strategies, product roadmap, and backlog. Ensure the profitability and sustainability of the product portfolio.
Position Description
- Develop and maintain product roadmaps for assigned product portfolio.
- Oversee product enhancement projects and new initiatives in line with UX and design thinking principles.
- Define product business requirements and specifications.
- Build and manage the product backlog in line with roadmaps and provide clear guidelines to the delivery team.
- Define and maintain the product value proposition.
- Contribute to the implementation of an effective product library and document storage.
- Ensure effective operational product support agreements in place with the Senior ICT Operations Manager.
- Contribute to effective sales, marketing, and communication strategies.
Product Portfolio Profitability and Sustainability
- Contribute to sustainable pricing solutions.
- Contribute to the overall strategic planning of assigned product portfolio.
Market and Trend Analysis
- Identify correct audience for current and new product initiatives.
- Identify new opportunities, markets, and needs.
- Identify legislative requirements impacting on products and current markets/clients.
- Identify industry developments that may impact on current markets and products.
- Monitor trends in current customer markets.
Product Compliance
- Develop, implement and monitor effective compliance processes for identified compliance risks.
Governance Controls
- Identify and report on potential risks to current products, markets, and/or environments.
- Operate within agreed mandates.
Organisational Practices
- Ensure service practices and standards (SLA's) are adhered to.
- Develop and encourage strong teamwork.
- Manage areas of critical compliance and actively manage non-conformance.
- Contribute to product knowledge of the team and other functional areas.
- Actively live the Organization Culture and values.
Engagement with Others
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process, and systems knowledge to colleagues.
- Collaborate with the Products and Client Services teams to deliver required service levels.
- Participate in the Products and Client Services teams to ensure functional balanced scorecard objectives are achieved.
- Ensure achievement of own performance objectives.
- Share information with team members regarding successes, issues, trends, and ideas.
- Participate in own professional development and career path.
Key Competencies
- Judgement and Decision-Making: The ability to make firm (and sometimes difficult) decisions fairly and compassionately based on relevant facts, criteria, and disciplined, logical thinking.
- Influencing and Negotiation: The capacity to use verbal and non-verbal skills to influence an audience and gain win-win agreements to proposals, plans, and ideas.
- Teamwork: The capacity to work cooperatively with others to achieve common goals.
- Customer Service Orientation: The capacity to anticipate, recognize, and meet the needs of internal and external clients and customers, taking responsibility for maintaining the highest service standards and developing productive client relationships.
- Building Strategic Partnerships / Networking: The capacity to build relationships that facilitate the accomplishment of business goals.
- Relationship Building: The capacity to listen effectively and use appropriate interpersonal and communication skills to build relationships based on mutual trust and goodwill.
- Communication: The capacity to listen attentively, present information clearly, and respond appropriately to verbal and written communications.
- Visibility and Impact: The capacity to convey a powerful, professional impression, commanding attention and respect.
- Technical / Professional Competence: The capacity to perform a professional and/or technical function to the required standards and continuously improve own knowledge and skill.
Knowledge and Skills
Formal Education
- Business Related Bachelor's Degree
- MBA will be an advantage
Technical/Legal Certification
- Project Management exposure and/or understanding
- Thorough understanding and working knowledge of Agile Product Owner Methodology and Story Mapping
- Business Analysis
- Business Acumen / Product Profitability Management / Pricing
- Strong Technical and Business Analysis experience
- Billing and User Management systems experience
- Advanced SQL experience
- Experience in Business Process Optimisation
- Strategic Planning
- Interpersonal Skills
General Experience
- Minimum 5 years Agile Product Owner experience preferably in a FinTech or InsureTech environment
- Experience in the Financial Services Industry
- Knowledge of the Insurance Industry legislation and compliance environment
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