We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below.
Responsibilities
- Coordinate and lead a team of Administrators responsible for working on Client Accounts in the Financial Crime Operations and Business Support Division.
- Ensure operational efficiencies and adherence to service level agreements, in line with relevant frameworks and service level standards.
Experience
Minimum:
- 3 – 5 years’ experience in a banking / retail / finance / client service environment
- Previous leadership experience
Ideal:
- Contact Centre experience and/or function relevant experience
Qualifications (Minimum)
- A relevant tertiary qualification in Accounting - Financial Accounting or Business Management
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Accounting - Financial Accounting or Business Management
Knowledge
Minimum:
- Principles of customer service
- General office and task management systems
Ideal:
- Disciplinary code and procedures
- KPA procedures and policies
- Adherence policies
- Online and cell phone banking process and technical frameworks (role specific)
- Liaising with 3rd party providers
- Working knowledge of legislation relevant to banking environment (i.a. FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI))
Skills
- Communications Skills
- Leadership Skills
- Planning, organising and coordination skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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