Large Hospitality - Travel and Tourism Company is looking for a suitable candidate to fill the position of Property Direct Reservations Manager.
Purpose of the Position
- To supervise a team of Property Reservationists.
Key Performance Areas
- Ensuring that daily, monthly, and annual targets are met.
- Monitoring and reporting on daily stats and performance.
- Mentoring and coaching staff daily to ensure maximum efficiency and productivity.
- Analyzing reports and identifying problem areas that need immediate corrective action.
Competencies Required
- Target driven.
- Accurate, organized, and able to multitask.
- Excellent communication skills (verbal and written).
- Bilingual would be an advantage.
- Must have a driver's license.
- Strong customer service orientation and influencing skills.
- Excellent interpersonal skills.
- Well presented with excellent elocution and conscious of brand representation.
- Ability to work under pressure.
- Dependable.
Qualifications & Experience
- Proficient in MS Office and Electronic Mail.
- Previous Contact Centre / Call Centre supervisory experience or Hotel Reservations Management.
- Knowledge of call centre management systems (e.g., Genesys or similar).
- Matric and a minimum of 2 years’ experience in a call centre environment.
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