Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratise financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realise their dreams.
Position Overview
Sanlam Fintech (SFT) is looking to fill the role of Senior Product Manager, reporting into a Head of Product. As part of the central Digital Product function within SFT, the role will be responsible for leading key parts of the strategic execution of SFT’s digital product strategy using their knowledge and skill of Lean and Agile practices. This role is well positioned to make a major impact on the success of SFT, with impact felt throughout the future of Sanlam Group, as it will own a key part of the digital customer journey end-to-end, from conception to delivery into the customer’s hands, and beyond.
What will you do?
- Engage with stakeholders across the business units, as well as the centralised SFT teams, including marketing and brand, technology, data and infosec, finance, risk and compliance, to align product objectives with business objectives within your assigned domain.
- Using Lean approaches, drive the acquisition, analysis and interpretation of qualitative and quantitative customer research and behavioural data for making appropriate product decisions within your assigned domain, to realise both customer and business value.
- Establish a healthy, agile product backlog and make key prioritisation decisions in collaboration with stakeholders.
- Work with a Tech Lead to guide an Agile, cross-functional product team to build, test, release and launch software products and features.
- Measure what matters through input and output metrics, and ensure sprint goals move meaningful product metrics in support of our business objectives.
- Ensure non-functional requirements, including security, compliance, auditing and customer data objectives, are met.
- Guide the cross-functional team and ensure quality practices and appropriate metrics are in place in the team, in collaboration with the Tech Lead.
- Manage all feedback and communication to stakeholders of team progress.
- Motivate and lead the team through the many challenges they will face to achieve the team’s mission – however, this is not a line management role.
- Mentor and coach other product managers in Fintech who are still growing in Lean and Agile skills.
What will make you successful in this role?
- Experience making key product decisions regarding what to build and when to build it.
- Experience engaging with senior stakeholders and expectation management, with a goal of maintaining customer centricity.
- Experience with agile productivity software (JIRA, Confluence, etc).
- Understands Jobs To Be Done.
- Understands how to write User Stories and perform Story Mapping.
- Understands common product prioritisation frameworks and can apply them (WSJF/Cost of delay, RICE, MoSCoW, etc).
- Comfortable with common techniques for running agile ceremonies such as Refinement, Sprint Planning, Standups, Retrospectives, and can defend the rationale for Design Thinking and dual-track agile.
- Capable of analysing and interpreting product data to support decision making.
- Firm understanding of successful agile and lean product approaches in the Fintech space or comparable industry.
- Stays abreast of new Fintech innovation and competitor moves.
Qualification and Experience
- Bachelor's degree or Diploma.
- 7 years of experience building software products in Agile teams.
- Experience leading a cross-functional product team as a product manager, product owner or comparable role in a lean organisation.
- Experience building financial products and a broad understanding of financial services customer journeys.
- Experience building mobile products.
Knowledge and Skills
- Conduct client/market research.
- Specialist product support.
- Product performance tracking and measurement.
- Management of employees.
Personal Attributes
- Business insight - Contributing through others.
- Financial acumen - Contributing through others.
- Organisational savvy - Contributing through others.
- Decision quality - Contributing through others.
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing through others.
- Customer focus - Contributing through others.
- Drives results - Contributing through others.
- Collaborates - Contributing through others.
- Being resilient - Contributing through others.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
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