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Client Relationship Manager
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is responsible for the complete end-to-end resolution of technical and complex client queries, escalations, or complaints, whilst strengthening and maintaining relationships between clients/intermediaries and Old Mutual. The incumbent is individually accountable for achieving results through own efforts, often working across organisational boundaries to facilitate problem resolution. The role requires a technical understanding to approach and respond to queries raised and extensive knowledge of the Retirement Fund Admin value chain.
- Deals with technical and complex client queries or complaints and resolves issues to completion (sometimes as part of an escalation process).
- Responsible for the end-to-end finalisation of a query or complaint.
- Often works across organisational boundaries to facilitate problem resolution.
- No direct reports.
- Be able to work under pressure.
- Must display sound planning and organising skills.
- Proven problem-solving skills and ability to take ownership for problems.
- Self-motivated and action-oriented, with high levels of energy and self-confidence.
- A passionate team player.
- Passionate about learning to keep abreast of developments and trends in area of expertise.
Role Qualifications and Experience:
- Matric or relevant tertiary qualification.
- A minimum of 3 years experience in a financial services industry as a client relationship manager OR a recent graduate.
- Computer literacy essential (Word/Excel/Outlook/PowerPoint).
- Strong desire to provide superior service.
- Very strong analytical and logical reasoning skills.
- Excellent communication (verbal and written) and interpersonal skills.
- Able to display tact, diplomacy, and empathy.
- Employee benefits experience.
- Knowledge of pension fund administration and legislation.
- Superfund product knowledge advantageous.
- Old Mutual Compass, EMS, and AWD System experience advantageous.
Skills
Education
Bachelors Degree (B), Matriculation Certificate (Matric) (Required)
Closing Date
15 November 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
About Us
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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