Rentokil Initial:
Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development.
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
Vacancy: Initial Technical Manager for Rentokil Initial South Africa (Initial)
To provide Technical leadership and product/service-quality stewardship across all business units, by ensuring that both best operational practice and safe working practices are adhered to at all times.
To ensure that the business operates to, and maintains, the correct level of technical competence (knowledge, skills and experience) in both Service and sales commensurate with a world class, global, professional service company.
To underpin our "Experts in Hygiene" positioning by providing high profile specialist and expert support to the business units, including customer support, training, troubleshooting, and best practice consultancy.
To take technical accountability for the smooth and successful introduction, validation (field testing) and fitness for service of new products and services.
To ensure & assure conformance of the country operating business to both local legislation & regulations, and the Company technical, operational and SHE policies; to take timely corrective action in the event of any shortfall ensuring any risk is communicated and then mitigated in a timely manner.
Key Outputs and Accountability:
- Being the technical expert within the country's senior leadership team and ensuring that sales, marketing and service decisions incorporate sound technical principles.
- Managing the technical education and training of the service and sales community across the business and assuring minimum standards of competence are achieved.
- Managing the technical support team to drive both growth via specialist technical surveys and continuous improvement in service costs, service quality, H&S performance, and competence in the field through inspections and coaching of field staff (sales and service).
- Managing the country's authorised products list and providing technical stewardship (incl. authorisation/sign off) for all preparations, PPE, equipment and field practices including dissemination and assuring compliance with Pink Notes.
- Ensuring that Divisional policy, initiatives and development activities are communicated to the country management team and implemented in the country.
- Ensuring that country/regional perspectives are represented to Divisional Technical by engaging actively within the global Technical community in regional technical meetings, global virtual teams, and technical task forces.
- Identifying and delivering Technical projects to grow sales, improve service quality, or reduce service costs.
- Technical liaison with external bodies including local regulatory bodies and legislators, trade bodies, suppliers, and local academia.
- Conducting Technical due diligence according to divisional guidelines for acquisition candidates.
- Ensuring all company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, and Security Policy Compliance etc.
- Ensuring that personal knowledge is maintained and kept up to date on all technical aspects of current services offered within the Country.
- A team player with maturity, significant gravitas, and capable of standing up for personal convictions, functional strategy and the highest company ethics.
- Excellent communication and relationship building skills capable of working effectively with customers, sales and service managers, the technical management community worldwide, and technicians; able to adapt comfortably to a wide variety of people and operational situations.
- Communicates clearly both verbally and in written work.
- Manages multiple priorities and timelines and uses strong technical and problem solving skills to approach complex projects.
- Attention to detail, a strong completer-finisher who shows strong concern for accuracy, detail and timelines; a creative problem solver, capable of solving customer challenges with the intellectual capacity to present and defend approaches technically and commercially to customers and regulatory authorities.
- Works with independence, exercising ingenuity, high analytical/logical abilities and judgement in the approach to and accomplishment of tasks.
- Strong commercial and entrepreneurial qualities being able to express technical benefits in clear and pragmatic commercial cost benefit-risk/return way.
- Possess an established track record of excellent customer support, ideally able to leverage existing key account relationships for Rentokil Initial.
CRITICAL COMPETENCIES:
- Deliver Results
- Act Commercially
- Manage Self
- Coach and Develop
- Work with others
- Display leadership
SKILLS (Essential):
- Ability to work autonomously and take ownership of tasks.
- Time management - to meet clients deadlines.
- High level of honesty and accountability.
- The Ability to manage people/team.
- Project Management skills.
- Organisational skills.
- Excellent communication and interpersonal skills.
Key Internal Relationships:
- Regional Branch Managers
- Branch Managers
- Supervisors
- Customers
- Other Rentokil Employees / Branches
Key External Relationships:
- Customers
- Sub-Contractors
- Suppliers
Qualifications and Experience:
- Matric certificate or equivalent.
- Good computer skills – MS Office: Word, Excel, Power Point; above average numeracy skills.
- Good knowledge of Rentokil mainframe (internal applicants) - ICABS & Progress; good understanding and experience in the 'regulatory' and technical environment of RISA; experience/knowledge of H&S and Quality Management principles and programmes.
- At least 5 years experience working in a culturally diverse environment, with specific work experience of RISA technical and commercial practices.
- A track record in disciplined project management.
Benefits:
A number of benefits including:
- Medical Aid
- Retirement funding
Employment Equity:
Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to achieve our Employment Equity numerical targets.
Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!
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