Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling, and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.
The Role
As a Product Specialist, you will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel. The role is product-focused and concentrates on providing guidance and advice on the implementation and strategies for the product range. Product specifications, selection, and its application lie with this role.
Key Responsibilities
- Develop and organize product training for sales and service personnel for the respective products.
- Provide technical training to the service network and customer base on proper operation, maintenance, and troubleshooting practices.
- Provide technical support to end users, operators, and service personnel.
- Provide feedback to factories to enable improvements to the equipment or its operation.
- Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
- Review spare parts recommendations and develop accuracy of Machine Life Operating Costs (MLOC).
- Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
- Monitor test results for new products to implement improvement of the product.
- Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
- Perform equipment installations and demonstrations in a safe manner.
Profile Required
- Trade certificate of competence (Millwright/Electrical/Fitter & Turner/Earthmoving Equipment Mechanic/Diesel Mechanic, accompanied by apprenticeship contract or apprenticeship portfolio of evidence).
- 5 years relevant mechanized mining experience in a surface environment.
- Experience in maintenance of surface drills.
- Mechanical, electrical, or electronic equipment maintenance competence in at least 6 of the following areas:
- Knowledge on IFM Modules.
- Knowledge of CanBus systems, troubleshooting/maintenance.
- Level 3 Low Voltage electrohydraulic electrical systems.
- Mechanical equipment.
- Hydraulic systems.
- Video display and GPS systems.
- Basic IT skills (knowledge and functions of IP addresses and gateways).
- Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices, etc.).
- Basic knowledge of software.
- Knowledge and interpretation of electrical, pneumatic, hydraulic schematic reading.
- Knowledge of basic safety circuits.
- Valid driver’s license.
- Full physical & medical certificate to work in a mining environment.
Notice Period: Notice period on all positions is 20 working days from date of resignation, unless otherwise agreed to by managers.
Please note that, in-line with our Employment Equity Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.
Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.
Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.
We offer an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective, and background will lead to a better environment for our employees, our business, and, thereby, our customers.
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