Company providing Luxury African Safari Holidays is looking for an experienced inbound Senior Journey Specialist based in Johannesburg / Cape Town.
The Journey Specialist is responsible for managing and completing the booking confirmation process. They play a crucial role in ensuring the accuracy and financial health of each booking.
The specialist will work towards fostering and building strong relationships with operations specialists, strengthening the bond and partnership. Additionally, they will communicate and deliver exceptional service to all stakeholders involved. The specialist's main focus will be on perfecting all intricate details of the booking to elevate and enhance the guests' experience.
The ideal candidate should possess excellent knowledge and a good geographical understanding of all Southern and East African destinations. Furthermore, they should have a deep understanding of day-to-day regional logistics and in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
Requirements:
- Matric certificate
- Tertiary certificate in Travel & Tourism/hospitality is advantageous.
- Experience: 4-5 years with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
- In depth knowledge of Southern and East Africa.
- Personal or educational travel experience is advantageous.
- Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
- Proven English literacy.
- Working knowledge of TourPlan and WETU or similar booking/operating system.
- Excellent attention to detail.
- Skills & Abilities: Dynamic, detail orientated, organised and excellent communication skills.
- Remain steady in busy environment and consistent with output, task driven
- Ability to problem solve without compromising accuracy and prioritise changes.
- Driven to offer high quality service levels, strong time management
- Highly detailed product knowledge – vital for speed in presenting alternatives
- Strong financial skills, self-starter with high integrity level and ethical conduct
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