Job Description
We are seeking a highly skilled Vice President of Operations to lead our customer service team.
About the Role:
- Ensure seamless support experiences for clients.
- Cultivate deep relationships with key clients.
- Develop expertise across all functional areas of the team.
Key Responsibilities:
- Ensure seamless support experiences for clients.
- Cultivate deep relationships with key clients.
- Develop expertise across all functional areas of the team.
- Address client concerns promptly.
- Identify and mitigate risks.
Requirements:
- Proficiency in call center software and metrics.
- Experience in staffing and scheduling.
- Ability to evaluate individual and team performance.
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