Job Description
The position requires a highly experienced, passionate person who enjoys autonomy and is confident in achieving business growth. The focus of this role is on leading people, achieving results, and driving business growth. The successful applicant will report to the Lindsay Saker VW Franchise Director.
Main Purpose
To formulate tactical strategy and associated delivery plans related to the dealership, ensuring practice integration and operational implementation through the achievement of maximum efficiency and profitability of the dealership and the set objectives.
Position Overview
Specific Role Responsibilities
- To develop strategies to drive dealership revenue, profitability, and market share in the relevant area.
- Develop and implement people capacity plans in line with delivery, performance objectives, and budget, in partnership with specialized areas across the value-chain.
- To achieve and exceed financial targets as per agreed.
- Optimally manage and control the cross-functional areas.
- To formulate and implement dealership practices in compliance with legal requirements, Motus, and OEM guidelines.
- To manage the assets of the dealership optimally (cash control/flow, liquidity, stock, debtors, creditors, etc.).
- To provide effective leadership and people management to attract, develop, and retain high-quality and success-oriented dealer staff.
- To ensure customer acquisition and retention via customer-focused interventions in the dealership.
- To generate enthusiasm and set an appropriate brand example in line with the franchise.
- To be informed and up to date regarding competitor intelligence and awareness via proper market analysis.
- Track the performance to measure and improve operational efficiency for the dealership.
- Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption, and maximize employee productivity.
Qualifications and Experience
Education, Essential Competency Requirement
- B Com / other relevant tertiary business/commercial qualifications (preferable).
- Deciding and Initiating Action.
- Delivering Results and Meeting Customer Expectations.
- Achieving Personal Work Goals and Objectives.
- Leading and Supervising.
- Persuading and Influencing.
- Adhering to Principles and Values.
- Formulating Strategies and Concepts.
- Planning and Organizing.
- Coping with Pressures and Setbacks.
- Analyzing.
- Entrepreneurial and Commercial Thinking.
Position Experience
- Exposure to various motor industry business disciplines within a customer-focused environment.
- Motor industry experience > 7 years.
- Extensive used vehicle sales experience and knowledge > 5 years.
- Dealer operation management experience > 3 years.
- Retail, sales, and service experience.
- Marketing-related experience.
Skills and Personal Attributes
Position Knowledge
- Working knowledge of Labour and Regulatory legislation.
- Financial knowledge.
- Motor industry knowledge.
- Brand management knowledge.
- Business, sales, service process, and parts knowledge.
Position Related Skills
- Customer service/orientation skills.
- People management skills.
- Computer skills.
- Financial management skills.
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