The main purpose of this role includes:
- Ensure the stability, integrity, and efficient operation of all the TCTA's information systems that support core business functions.
- Ensure high availability of systems and services to the external and internal user community.
- Ensure a high level of security of the systems, services, and 3rd party applications to comply with security standards.
- Enable user self-provisioning by leveraging technologies in the infrastructure for higher customer satisfaction.
- Follow business processes to ensure data availability and integrity.
- Co-ordinate internal and external resources to ensure that necessary maintenance is performed to ensure the reliable operation of systems and business continuity.
- Audit user activities and data selection to comply with audit criteria and security policies.
- Conduct growth analysis and capacity planning to ensure optimal availability and use of resources.
- Identify if there is a shortcoming on the system, spec it, test it, train others, and roll out the new improved system.
- Ensure successful integration and maintenance with 3rd party systems to ensure system availability.
- Ensure that necessary documentation is created and available to ensure business continuity.
- Set-up and manage output devices including the administration of output management utilities.
Skills
Client Support, Data Security, System Testing, Technical Training, Training End Users, Troubleshooting, Finance, State-Owned Enterprises (SOE), Water Supply.
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