Job Purpose
Purpose: Ensure that all customer project implementations are delivered within the committed time frames. Facilitate and drive all the necessary end-to-end requirements for successful project implementation. The incumbent will be working with internal and external teams, including Internal Sales, Suppliers, Customers, Support, and the Installs team.
Duties & Responsibilities
Critical Outputs:
- Plan and implement the project according to customer specifications.
- Co-ordinate and brief the team members involved in completing the project.
- Ensure that the project is run within the agreed budget and according to the guidelines.
- Track and monitor the project and identify any deviations from the plan.
- Report on the project at all stages and update the clients accordingly.
- Evaluate project on completion and report on findings.
- Monitor the project.
- Ensure that the project is completed as per the set guidelines.
- Deliver quality work.
- Initiate the work and see it through to completion.
- Discuss the progress of the project with all stakeholders, senior officials, and clients.
- Update all project-related information onto the business database (SOC/SNOW/google drive - (soft copy)) on a daily basis.
Desired Experience & Qualification
Requirements:
- Grade 12 certificate.
- Relevant tertiary qualification in Project Management or equivalent.
- At least 2 years’ Operations / Project Management experience.
- Exposure to an ISP/ICT/Telecoms environment preferred.
- Proficiency in Google Sheets, MS Project, Excel, Word, and PowerPoint.
- Customer-oriented.
- Self-starter with specific attention to detail.
- Ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
- Time management with the ability to work under pressure within tight deadlines.
- Excellent communication (written, verbal, and presentation) and interpersonal skills.
- Self-motivated, decisive, with the ability to adapt to change and competing demands.
- Ability to self-supervise as well as work in a team environment.
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