Santam’s Merit Claims department has a position available for a Merit Theft Desktop Assessor who will be based in Parktown, Gauteng.
PURPOSE OF THE ROLE
The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with clients, intermediaries, and service providers, and settling claims within a delegated threshold and according to contract conditions.
KEY RESPONSIBILITIES
- Process theft claims from Desktop and determine if these are valid or invalid claims.
- Identify possible red flag claims that require further investigation from Field investigators.
- Refer to a subject matter expert if required.
- Determine market value of stolen vehicles for settlement (valuation).
- Determine outstanding finance details, release settlements and documents to salvage inventory.
- Authorise claims within a specific mandate.
- Complete investigative report.
- Make notes on systems, process claims and upload documents.
- Required to load the order amendments.
- Handle complaints, queries and interaction with clients, intermediaries, service providers, and internal stakeholders.
QUALIFICATIONS AND EXPERIENCE
KNOWLEDGE AND SKILLS
Telephonic, negotiation and conflict handling skills, basic business ethics and financial principles related to claims, time management, and change management.
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company, and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.
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