A position has become available for a Head - Technology Shared Services to join our dynamic team.
The purpose of the Head: Technology Shared Services role is to lead and transform the technology capability into a comprehensive technology shared service underpinned by a service delivery mindset. With a focus on building technology shared service maturity, service compliance and service cost management, to manage risk, performance, and investment decisions, while driving increased operational efficiencies, reducing costs, and delivering a stronger edge in services.
KEY PERFORMANCE AREAS
- Responsible for delivery of technology shared services across the SPAR Business including technology, infrastructure, CX, and demand to deploy departments.
- Builds and implements ‘technology as a service’ vision, roadmap, and plans.
- Develops the departmental budget in collaboration with the National IT Executive.
- Leads the IT infrastructure and network strategy, defining and reporting on support metrics.
- Leads the devices, telecommunication, and mobility strategies.
- Leads the demand to deploy change management programme.
- Creates a service catalogue, service management operating model via shared services and relevant management frameworks for various portfolios.
- Reviews maturity & progress of ITSM Service Management framework/ITIL implementation & adoption.
- Continuously monitors and evaluates service performance.
- Reviews and selects a demand methodology and governance framework that encompasses Change Demand and Prioritisation and Programme Management.
- Leads the IT business continuity strategy, aligned with the overall business continuity strategy, reporting on IT continuity metrics.
- Ensures compliance with and monitoring of technical security strategies, regulations, standards, and best practices.
- Accounts to the National IT Executive, Finance, Legal and other stakeholders on defined Key Performance Metrics for technology shared services.
- Provides inspirational leadership and leads high-performing teams.
- Forms strategic relationships with senior key business stakeholders.
Minimum Qualifications:
- A Computer Science, Commercial or related Bachelor’s Degree.
- At least 15 years’ management experience in Technology services or related function.
- Proven experience in driving a service transformation vision and outcomes.
- A minimum of 10 years’ experience working with and coordinating multi-business stakeholders across multiple geographies.
Skills Requirements:
- A proven track record in managing multiple business demands.
- Proven understanding and capability in translating business strategy into Technology shared service delivery is essential.
- Proven strong vision and Leadership skills with demonstrable strategic, transformation and direction setting in a technology services environment.
- Customer service orientation and very good stakeholder facilitation skills.
- Results orientation and demonstrated adaptability in a fast-moving environment.
- Proven ability to navigate complexity and uncertainty, ensuring goal execution.
- Excellent analytical and proven problem-solving capability.
- Very good planning and organizing capability.
- Strong Communication and Collaboration skills.
- Good Team leadership skills with high-performance team management standards.
Application Instructions:
Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.
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