Claims Manager
Reference: PTA000132-SM-1
As a Claims Manager in the automotive industry, you will be responsible for overseeing the entire claims process for motor-related claims, ensuring efficiency, accuracy, and customer satisfaction. You will manage a team of claims specialists and work closely with other departments to resolve issues and improve processes. This role requires a strong understanding of automotive products, industry regulations, and exceptional communication and leadership skills.
Duties & Responsibilities
- Team Management:
- Lead and supervise a team of claims specialists.
- Provide guidance, support, and training to team members.
- Monitor performance and implement strategies for improvement.
- Claims Processing:
- Oversee the end-to-end claims process, from submission to resolution.
- Review and analyze claims documentation for accuracy and completeness.
- Ensure timely processing of claims while adhering to company policies and industry regulations.
- Customer Interaction:
- Serve as a point of contact for escalated or complex claims issues.
- Communicate with customers to gather necessary information and provide updates on claim status.
- Handle customer inquiries and complaints professionally and efficiently.
- Collaboration:
- Collaborate with internal departments, including customer service, sales, and manufacturing, to address claims-related issues.
- Work with external partners, such as insurance providers and suppliers, to streamline processes and resolve claims efficiently.
- Quality Assurance:
- Conduct regular audits of claims files to ensure compliance with company standards and regulatory requirements.
- Identify trends or patterns in claims data and implement corrective actions as needed.
- Process Improvement:
- Identify opportunities to streamline and improve the claims process.
- Develop and implement new procedures or systems to enhance efficiency and accuracy.
- Monitor industry trends and best practices to stay updated on emerging technologies and methodologies.
- Reporting:
- Prepare and present reports on claims activity, including trends, performance metrics, and areas for improvement.
- Provide insights and recommendations to senior management based on data analysis.
Requirements
Bachelor's degree in business administration, finance, or a related field (Beneficial).
Package & Remuneration
Annually plus Medical and Pension structure.
#J-18808-Ljbffr
