The HR Generalist is responsible for managing day-to-day human resource activities, including recruitment, employee relations, performance management, policy implementation, training, and compliance.
The role serves as a key liaison between management and employees, ensuring the company adheres to HR policies and legal requirements while fostering a positive and productive workplace.
OBJECTIVES (main duties and responsibilities)
Recruitment and Staffing:
- Manage the end-to-end recruitment process, from job postings to interviews and onboarding.
- Collaborate with department managers to identify hiring needs and define job requirements.
- Maintain relationships with recruitment agencies and other hiring platforms.
Employee Relations:
- Act as a point of contact for employee inquiries and concerns.
- Address and resolve employee conflicts or grievances in a timely manner.
- Support managers in conducting disciplinary actions, including investigations and hearings.
Performance Management:
- Assist in implementing and monitoring performance appraisal systems.
- Support employees and managers in performance improvement plans.
- Analyse performance data to identify trends and areas for improvement.
Training and Development:
- Coordinate employee development programs and training initiatives.
- Track and assess the effectiveness of training programs.
- Support career development and succession planning activities.
Policy and Compliance:
- Ensure company policies and procedures are up-to-date and compliant with labour laws.
- Implement and manage company-wide HR policies and programs.
- Keep updated on employment law changes and advise management on potential impacts.
Payroll and Benefits Administration:
- Collaborate with finance to ensure payroll accuracy and timely salary payments.
- Administer employee benefits programs, including health insurance, pensions, and leave.
HR Metrics and Reporting:
- Maintain accurate HR records and manage employee databases.
- Generate reports on HR metrics such as headcount, turnover, and leave utilisation.
HR Projects:
- Assist with HR initiatives and projects such as diversity, equity, and inclusion (DEI) programs.
- Participate in the development and implementation of new HR systems and processes.
ROLE REQUIREMENTS
Formal Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Certification in HR (e.g., SHRM-CP, CIPD, or equivalent) is an advantage.
Knowledge, Skills & Experience
Knowledge:
- Strong understanding of labour laws and employment regulations.
- Knowledge of HR best practices across recruitment, employee relations, and compliance.
- Familiarity with HR systems and databases (HRIS).
- Communication Skills: Excellent verbal and written communication skills to interact effectively with employees at all levels.
- Problem Solving: Ability to identify issues, evaluate alternatives, and implement effective solutions.
- Confidentiality: Demonstrates discretion in handling sensitive information and maintaining confidentiality.
- Interpersonal Skills: Strong relationship-building skills to foster positive employee engagement.
- Attention to Detail: Meticulous approach to ensuring accuracy in records, reporting, and compliance.
Skills:
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Experience using HR software.
- Conflict resolution and negotiation skills.
- Project management and organisational skills.
Job Related Experience
- Minimum of 2 - 3 years of experience in an HR generalist or similar role.
- Proven track record of managing recruitment processes and employee relations.
- Experience in handling HR compliance, legal matters, and policy development.
Languages
CULTURE
- Innovation-Driven: Embrace a culture of innovation and continuous learning, where creativity and curiosity are encouraged.
- Collaborative Environment: Foster a team-centric environment where open communication, mutual respect, and shared goals are prioritised.
- Commitment to Excellence: Strive for high-quality outcomes, with a focus on delivering value to the business and stakeholders.
- Integrity and Accountability: Maintain the highest standards of ethical conduct and take responsibility for the quality of work produced.
COMPANY OVERVIEW
Visit our About Us page to discover more about our culture, work ethic, and vision.
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