Duties & Responsibilities
- Ensure that a complete unit tour is done daily and check that all is in order for your allocated airlines.
- Ensure that a complete food tasting/Chef’s Table is done weekly on all major airline accounts for the different classes.
- Ensure that a complete processing of flight check is done on all production steps: dishwash / equipment storage and packing / bondstore / bar packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / invoicing - once a week as a minimum on major airlines first.
- Ensure that during the daily unit tour you investigate any shortages on the complete supply chain (equipment / raw material / bar items) to report to Commercial / Production and Unit Manager, report to the General Manager if critical.
- Ensure that a complete invoicing audit is conducted on a flight per Airline from the flight check on the floor to the final invoice weekly.
- Ensure that the airline quality tracker is updated weekly.
- Ensure that a random equipment check is done regularly.
- Ensure that a spot check is done monthly on specs, ensure that the right version of specs is being used.
- Ensure that a menu change meeting is held by the 20th of the month for the next month’s menu change.
- Ensure that you schedule and meet with the station manager of each airline monthly.
- Ensure that the customer detail/contact sheet is updated regularly.
- Ensure that a price check is done with every menu change.
- Ensure that you respond to customer complaints within 48 hours of receiving them, and within 24 hours if it is critical. Further ensure that it is communicated in a professional manner.
- Ensure that all specs are sent to the customer no later than 1 week after presentation.
- Update QMS on a weekly basis with weekly reporting.
- Coordination of Charter flight setup and communication to all internal stakeholders.
- Manage simultaneous projects under tight time frames for isolated invoicing.
Desired Experience & Qualification
Qualifications
- Grade 12
- B-Degree/Diploma in Customer Service Management
- Qualifications in Marketing will be an advantage
- Must be fully competent in Microsoft Office
- Driver’s Licence and own vehicle (Compulsory)
- Must be able to work weekends and Public Holidays when required.
Experience & Skills
- Communication
- Management
- Planning & Organisation
- Leadership
- Key Account Management
- Ability to attain targets
- Retain and grow client base
- Ability to gain new clients
- Time Management
Package & Remuneration
Market Related CTC
Industry: FMCG & Supply Management, Food & Beverages
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