A position has become available for a Product Manager - Point-Of-Sale (POS) to join our dynamic team.
The Product Manager for POS Services is responsible for managing the product roadmap, providing maintenance and support for the applications related to the Point of Sale Solutions. The role is focused on ensuring the sustainability and overall integrity of stand-alone and integrated production systems through effective technical product management incorporating systems architecture and design principles, testing, problem solving, root cause diagnosis and remediation whilst ensuring a seamless end-to-end omnichannel customer experience.
KEY PERFORMANCE AREAS
- Evaluates different technology options, APIs and capabilities, in establishing integration plans.
- Manages system integrity and performance & ensures that integration points in production systems are assessed for all planned changes.
- Leads product design and architecture of POS Systems.
- Provides Product Support & engages with the support teams to monitor POS Services performance and error trends.
- Monitors store operations adoption and ensures efficient resolution / escalation.
- Product testing – works with service providers to ensure comprehensive test plans.
- Manage stakeholder communication and engagement - identify all key stakeholders, including Retail, Central Office and the DC’s per Region, and establish appropriate communication forums.
Minimum Requirements:
- Bachelor's Degree in Business / Commerce; IS or related technology discipline.
- Appropriate IT Specialisation is an advantage.
- Additional Business Administration certification is an advantage.
- At least 5 years’ experience in product management with a demonstrated understanding of POS, digital platforms and technology.
- Experience with Point of Sale (POS) Systems, security and governance.
- Experience in Supporting a Retail Production Environment – complete stack from hardware to software.
- Experience working with and coordinating multi-business stakeholders and business owners in a retail environment.
- POS Integration experience (ERP, Switching, Payments, etc.).
The ideal applicant will satisfy the following skills requirements:
- Good technical understanding of Operating Systems – Particularly Windows and Linux.
- Good judgment, agility, and responsiveness to emergent challenges.
- Excellent understanding of Software Development Life Cycle management.
- Good Business Analysis Skills and customer orientation.
- Innovative, Excellent analytical and proven problem-solving capability.
- Proven ability to influence and collaborate with key decision makers and stakeholders, both internally and externally.
- Excellent Project Team coordination skills.
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