Join our team as our Online Concierge Specialist and become the cornerstone of exceptional customer service delivery. Elevate your career with us today!
Responsibilities:
- Manage client inquiries 24/7 via Live Chat, concierge email, and contact forms on the Concierge Landing Page.
- Provide timely and personalized responses, handling escalated issues with empathy and efficiency for swift resolution and client retention.
- Adhere to established escalation procedures, collaborating with the Concierge Team Manager for effective issue resolution.
- Proactively engage clients and agents to foster stronger relationships and gather feedback.
- Provide additional client support in the absence of Customer Success Managers.
Desired Qualifications:
- Minimum 3 years of experience in customer service or administrative roles, preferably in a B2B environment.
- 1-2 years of Virtual Assistant experience is required.
- Strong background in Customer Service is essential.
- Has Subject Matter Expertise in Customer/Client Support.
- Experience with eCommerce tools/software like LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk (preferred).
What We Offer:
- $5USD per hour while you #WorkFromHome
- Full HMO Health Insurance + Dental Coverage
- Company Swag Kits: Get Exclusive Merchandise!
- Generous Paid Time Off
- Performance and Recognition Bonuses
- Holiday Pay & Year-End Bonuses
*We will only consider applications submitted through the provided Application Link.*
#J-18808-Ljbffr
