Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
Supervises personnel to distribute, escalate, and close problem tickets in accordance with contract requirements.
Escalates the problem and reports it to the related stakeholders according to the level and duration of the problem.
Good Knowledge for Post-processing tools, e.g., TEMS and Actix.
Basic Knowledge of Technology (2G/3G/4G/5G).
Basic Knowledge for Post-processing tools like TEMS and Actix.
Basic Knowledge of Technology (2G/3G/4G/5G).
Basic knowledge of RF KPI of technology (2G/3G/4G/5G) like accessibility/Retainability/Integrity-related KPI.
Manages network faults, monitors fault handling, and escalates problems.
Proficient in Excel.
Skills
Customer Support, Fault Finding, Problem Solving.
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