Purpose Statement
- NQF Level 7 Qualification in computer science, management information systems, or related field
Advantageous
- NQF Level 8 Qualification in IT or related field
- Certification of common IT management frameworks, such as ITIL, TOGAF, or Zachman, and project management frameworks
- Certification in Design Thinking, Innovation, Digital Transformation, or Product Development-related competencies
- Member of the Institute of Information Technology Professionals
Legal Requirements
Experience Requirement
- 8+ years of strong experience in the field of application development, support, and management
- Proven track record of application and digital transformation or project management
- Experience in management leadership
- Proven experience in mainframe-based systems including AS400
- Proven experience in legacy systems and languages like Adabas Natural, DB2 database, Clarion, etc.
- Proven experience in working with API integration, webMethods, and .NET
- Proven application of best practice methodologies and analytics frameworks
- Demonstrable experience in full lifecycle implementations for small to medium-sized projects
- Knowledge of informational technology disciplines, e.g., system design, development, implementation, software applications and interfaces, production operations, quality assurance, and systems management
Advantageous
- Strong experience in the field of enterprise architecture, development, and strategy (3+ years)
- Proven track record of transitioning an organization from current practices to next practices
- Knowledge of all components of holistic enterprise architecture
- Experience in Data Warehousing (ETL) methodologies and database management
- Understanding of technical concepts such as Artificial Intelligence, Machine Learning, and how they can be leveraged in transforming business models
Position Description
Key Performance Area / Main Output
Applications and Strategy Roadmap Development and Implementation
- Plan existing and next-gen technologies to accommodate expanding overlay services and dependent systems/applications.
- Use current industry application trends and thought leadership to support the achievement of business objectives in conjunction with Enterprise Architect.
- Responsible for the Application Lifecycle Management framework.
- Work with stakeholders, both leadership and subject matter experts, to build a holistic view of the organization’s strategy, processes, information, and technology assets.
- Ensure alignment between business and IT, recommending and driving standards focused on measured results.
- Develop various formal and informal artifacts to communicate the vision, roadmap, architectural decisions, patterns, and adopted reference standards.
- Develop a program and project design approach and proven practices.
Applications Delivery
- Establish and maintain enterprise analytical competency through collaboration with functional teams.
- Drive the vision for business functionality delivery through the integration of services rather than monolithic applications.
- Provide leadership, vision, and direction to the Enterprise Applications organization to foster a business-oriented culture ensuring alignment with company goals.
- Provide leadership, direction, and day-to-day oversight to the Enterprise IT Applications teams (including staffing, budgeting, user support, and other relevant management functions).
- Assess user needs to provide support and proactive service, analyzing opportunities to leverage available tools.
- Rationalize the application portfolio to ensure projects and assets do not duplicate functionality or diverge from strategies.
- Assist in the evaluation of appropriate systems tools and technologies and make selection recommendations.
- Keep abreast of emerging technologies and determine their application for enhancing operational efficiencies.
- Work with the solutions architect and platforms to ensure applications meet enterprise standards and align with the overall strategy.
- Automate routine business transactions and eliminate data administration redundancies through systems integration.
- Collaborate with business and governance committees to ensure key business processes are mapped for effective data utilization.
Applications Management and Maintenance
- Administration, management, and support for applications.
- Deployment of framework updates/patches across all affected applications.
- Manage disaster recovery procedures and simulations.
- Conduct patch review, testing, scheduling, and implementation.
- Report on applications performance, including proactive monitoring and alert management.
- Maintain a detailed application landscape definition, including a list of applications and support details.
- Maintain detailed value chain mapping across all affected systems and business processes.
- Manage user access.
Stakeholder Management
- Partner with leaders to align technology strategy and planning with business goals.
- Establish a collaborative stakeholder engagement strategy; partner with business stakeholders, including executives, to align goals.
- Act as a focal point for communicating related system problems within the department and collaborate with teams and vendors on changes and updates.
- Manage the release process for applications, ensuring effective department-wide and end-user communication.
- Establish collaborative partnerships between Applications and Innovation and Business Analysts.
- Submit regular reports and feedback to relevant stakeholders on project progress.
Supplier and Contract Management
- Identify potential suppliers to provide relevant and up-to-date technology.
- Negotiate contracts and terms for the provision of technology and services.
- Manage and monitor supplier performance, addressing non-compliance with governance.
Budget Management
- Prepare a budget for the Applications department to be signed off by the CIO.
- Ensure all expenses remain in line with the budget.
People Management
- Provide clear direction and decisive leadership to direct reports, ensuring alignment with goals.
- Set and measure performance objectives, providing regular one-on-one feedback.
- Create and maintain a constructive atmosphere within the team, motivating direct reports while respecting diversity.
- Ensure adherence to business policies and procedures, emphasizing discipline at work.
- Resource and staff the team appropriately, considering current and new job relevance.
- Set an example to the team and deliver on the employee value proposition in line with the company’s leadership behaviors.
- Support and encourage direct reports to drive their development plans to grow professionally.
- Stay updated with trends and developments in applications, which is a rapidly evolving field, to ensure value for the business.
- Decision making regarding the strategic direction of applications and alignment with business goals, supplier management, team structure, and budget management.
Key Stakeholders
Internal Stakeholders
- Executives, all internal business stakeholders, IT teams
External Stakeholders
Competencies (Skills and Behavioural Attributes)
Knowledge
- Enterprise data and integration technologies and patterns
Skills
- Programming in various languages (SAS, SQL, R, Python, etc.), project and program management planning, analytical and diagnostic skills.
Behavioural Attributes
- Communication skills to persuade and influence stakeholders, customer-centricity, big-picture thinking, resilience under stress, and problem-solving skills.
Special Requirements
- May be required to travel locally and internationally.
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