Large Hospitality, Travel and Tourism Industry is looking for a suitable candidate to fill the position as Property Direct Reservations Manager for our Properties. Purpose of the Position To Supervise a team of Property Reservationists Key Performance Areas Ensuring that daily, monthly and annual targets are met. Monitor and Report on daily stats and performance Mentor and coach staff daily to ensure maximum efficiency and productivity Analysing reports and identifying problem areas which need immediate corrective action Competencies Required Target driven · Accurate, organised and able to multitask · Excellent communication skills (verbal and written) · Bilingual would be an advantage · Must have Drivers License · Strong customer services orientation and influencing skills · Excellent interpersonal skills · Well presented with excellent elocution and conscious of brand representation · Ability to work under pressure · Dependable Qualifications & Experience · MS Office and Electronic Mail · Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management · Knowledge of call centre Management systems e.g. Genesys or similar · Matric and minimum 2 years experience in a call centre environment
