Query and Resolution
- First time tracking query complaints resolution.
- Execution of Pre-alerted priority parcels.
- Execution of the problem parcel report.
- Handling of collections in a timorously manner.
- Benchmark of 1 escalated query per month.
Asset & Fleet Management
- Vehicle Inspections
- Monitoring of movement reports
- Updated vehicle register
- Compliance of vehicle services intervals & general maintenance of vehicles
- Updated equipment registers
Relationship Management
- Maintain good working relationship with all relevant stakeholders and employees.
- Relationship with district management
- Relationship with hubs management
- Actively involved in additional stakeholder communication forums
- Communication skills (e-mail)
- Participation in query resolution
- Relationship with other support partners
- Relationship with Medipost & PUP team
People Management
- Management of attendance & time keeping of staff
- Management of absenteeism & leave management
- Staff performance management
- IR knowledge and implementation
- Teambuilding initiatives
- Optimum staff utilization
- Knowledge of HR processes
- General housekeeping of offices/facility/scanning stations
- Adherence to Travel Policy & optimum cost saving
Qualifications:
- Grade 12 (Matric)
- National Diploma (3yrs) or Higher in Logistics/Distribution/Freight/Courier or Supply Chain Management.
Experience:
1 to 3 years in a Junior Management role.
Job Types: Full-time, Permanent
Application Deadline: 2024/11/12
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