Business Support Administrator

Woolworths • Other • Cape Town, Western Cape, South Africa • $200 - $300 / year • 1w ago

To provide business support; end-user access control, end-user training, perform month-end tasks; and to perform system testing and sign-off system upgrades across the financial systems, as part of finance continuous improvement projects, ensuring that finance’s objectives, in particular, control objectives are achieved. Responsible for the maintenance of Financial Master Data across Financial systems.

SYSTEM’S MAINTENANCE AND SUPPORT

Ensure items on the interface and error files are cleared for all Oracle Modules.
Ensure weekly periods are closed for all Oracle Modules on a timely basis.
Ensure month-end period close process is actioned for all WHL companies.
Appropriate access granted on a timely basis for all WHL companies.
User maintenance requests actioned on a timely basis.
Effective incident and request management within agreed SLA.
Hierarchies are accurate and aligned (Oracle Financials and Hyperion).
Segments accurate and valid with agreed service levels.
Represent Finance at the new store forum and the Recon Assist forum.
Ensure new store is set up on Oracle and Recon Assist.
Supplier Master Data changes complete, accurate and valid for Trade, Non-Trade, and imports. For WW, VMP, and WFS.
Customer master data changes complete, accurate, and valid.
Inventory master data changes complete, accurate, and valid.
Complete operational schedules and commentary.
Hyperion - Reviewing and resolving key system error reports.
Ensuring that EFT payments for WW, VMP, and WFS runs are successful and escalating any issues identified.
Responsibilities and menus well designed and tested and appropriate access granted for all Oracle modules.

MASTER DATA MANAGEMENT

Creating and managing item descriptions.
Creating catalogue hierarchies.
Linking suppliers and categories.
Document routing of workflow.
Copying, canceling, and changing of all transactions.
Setting up new buyers.
Assigning and amending Buyer PO categories.
Monitoring workflow processes.
Viewing and responding to notifications.
Vacation rules/reassigning notifications.
Assist users with iExpense system issues.
iExpense audit errors of expense reports.
Maintain electronic forms.

TRAINING AND DEVELOPMENT

Maintain and contribute to end-user training manuals.
Perform end-user training across all regions.
After-hour support.
Input into the design, development, testing, training, and implementation of new business initiatives e.g. Oracle, Recon Assist, Hyperion.