Key Responsibilities: Perform night audit processes, ensuring all financial records and transactions are accurately balanced and accounted for Manage front desk responsibilities, including check-ins, check-outs, and guest inquiries Provide exceptional customer service, anticipating guest needs and addressing any concerns promptly Maintain security standards during night hours, including monitoring hotel entrances and maintaining guest confidentiality Prepare reports, update reservations, and manage guest profiles in the hotel management system Assist with guest requests, from room service to concierge services, ensuring a seamless guest experience Qualifications: Previous experience in a 5-star hotel environment or similar high-end hospitality setting Strong understanding of financial processes and night audit tasks Excellent communication and interpersonal skills, with a customer-centric approach Proficiency in hotel management software (e.g., Opera, Fidelio, or similar systems) Ability to work night shifts with a focus on security, accuracy, and guest satisfaction Benefits: Competitive salary package Opportunity to work in a prestigious 5-star environment Professional growth and development in a luxury hospitality setting Employee discounts on services and amenities
