Our client, a proudly South African brand in bespoke relocations, operating from local neighborhoods to international destinations is looking for an OPERATIONS MANAGER - ROODEPOORT, GAUTENG.
Are you a natural leader with a knack for bringing out the best in people? The Operations Manager will drive excellence in the team and deliver top-notch service to their clients.
If you're passionate about managing people, improving processes, and ensuring seamless customer experiences, this is the perfect opportunity for you!"
THE TOP PRIORITIES OF THE ROLE ARE:
- Overseeing daily operations and ensuring adherence to organisational policies and procedures.
- Leading and managing teams of blue-collar workers , providing guidance and support to facilitate their growth.
- Analysing workflows to optimize efficiency and implement structured processes.
- Monitoring performance metrics and generating reports related to vehicle usage, staff overtime, and operational costs.
- Serving as the primary point of contact between high-end clients and operational teams , ensuring seamless communication and execution of client instructions.
- Innovating and problem-solving to address operational challenges and enhance service delivery.
- Planning and managing staff schedules, vehicle usage, and overtime in advance.
- Motivating, mentoring, and assisting staff in their development.
THE PURPOSE OF THE ROLE IS TO: Oversee day-to-day operations, lead teams of blue-collar workers, and ensure efficient execution of tasks.
The role bridges the gap between high-end clients and the ground force, ensuring smooth communication, high standards of service delivery, and a customer-centric approach.
The ideal candidate will be highly disciplined, process-oriented, and skilled at motivating and managing teams to achieve business objectives.
IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:
- Effective Communication skills: The ability to clearly convey information and expectations to both clients and team members
- Problem-Solving Skills: The capability to address challenges and develop innovative solutions.
- Cultural Sensitivity: An understanding of diverse backgrounds and perspectives.
- Adaptability: The willingness to embrace change and adjust strategies as needed.
- Discipline and Structure: A strong propensity for routine and organisation.
- Proactive Initiative: Ability to take initiative and act decisively as a doer/implementer.
- Customer-Centric Mindset: A focus on customer satisfaction.
- Analytical and Process-Oriented Thinking: Exceptional analytical skills
- People Positive & Team-Oriented: A people-positive attitude with a strong inclination to work collaboratively
THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:
Non-Negotiable:
- Proven experience in managing blue-collar workers, with a strong understanding of diverse cultural dynamics.
- Proficient in using computers, smartphones, tablets, and PCs.
- Ability to analyze reports and performance metrics, such as vehicle tracking, fuel consumption, and overtime management.
- Strong administrative skills , including task planning and organization.
- Valid drivers license with own reliable transport to commute to and from work, and willing to work 7am-4pm Monday to Friday and 7am-9am every Saturday.
Highly Beneficial: - Code 10 drivers license and Professional Driving Permit (PdP).
- Ability to speak African languages.
- A background in disciplined environments, such as the military, police force, or similar fields.
