Reference: SW004702-JM-1
My client, a well-established name in the fruit industry, has a career opportunity for a Sales Associate who is positive and enthusiastic with a pleasant, calm, and professional disposition.
The ideal candidate will have a minimum Matric certificate with Mathematics and proven retail experience. Hands-on experience with point of sale would be advantageous.
Duties & Responsibilities
You will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, improving customer satisfaction, and meeting monthly sales goals.
Responsibilities - Shop and Online:
- Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
- Communicate expected delivery dates and follow up with customers to ensure content delivery.
- Manage the day-to-day operations for the Store and Online.
- Assist with delivery routings for Online.
- Check and manage adequate stock levels for the store and Online.
- Manage shop with all incoming calls and walk-in customers.
- Assist with regular stock takes in store.
- Assist when required with processing and tracking online orders from back end to automatic sales order to invoice.
- Ensure all orders are packed timeously.
- Ensure paperwork is completed correctly.
- Follow up immediately on customer queries and complaints, resolving through excellent customer service.
- Consistently meet the store's sales goals.
- Assess customer needs and provide assistance and information on product features.
- Assist all customers in the store and answer their queries.
- Achieve store’s sales targets on a monthly, quarterly, and yearly basis.
- Ensure stock is presentable, within consumable dates, and the store is clean and presentable at all times.
- Remain knowledgeable on products offered and discuss available options.
- Process point of sale purchases.
- Handle return of products.
- Comply with inventory control procedures.
- Suggest ways to improve sales (e.g., planning marketing activities, changing store designs, etc.).
- Working hours Monday to Friday 08:00 – 17:00.
Requirements:
- Proven retail experience.
- Minimum Matric with Mathematics.
- Hands-on experience with point of sale would be advantageous.
- Familiar with inventory procedures and stock take.
- Computer literate (MS Word, Excel, Outlook).
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