Santam's Merit Claims division has a position available for Manager: Merit Motor Claims. This position will be based in Parktown and will report to the National Manager: Merit Claims.
PURPOSE
The purpose of the role will be to manage the team of Motor Merit Claims Service Assessors responsible for investigation component of suspicious and potential fraudulent claims. Ensuring that all flagged and segmented Motor Claims are comprehensively investigated to achieve conclusive results and co-ordinating all claims investigation efforts and all other relevant stakeholders e.g. Forensic Services, Insurance Crime Bureau (SAICB).
JOB DESCRIPTION
- Manages and leads a team of Merit Claims Assessors
- Ensure on-going development of resource by mentoring, guidance and both formal and informal training.
- Ensuring effective management of high quality standards.
- Reporting on effective management of claims.
- Drive customer centricity in line with the Santam way.
- Prioritise, allocate, manage and monitor investigation of high merit risk claims.
- Effective merit claims investigation of appropriate quality.
- Consultation with clients, Third parties, Business and Business Partners on a continuous basis.
QUALIFICATIONS AND EXPERIENCE
- Matric/Grade 12
- Degree in Legal or Forensic Qualification will be advantageous
- Advanced knowledge of short term insurance industry
- Relevant experience in the investigation of fraudulent claims
SKILLS
- Computer Literate (MS Office Package)
- Strong interviewing skills, capacity to influence and win confidence
- Interpersonal skills (work in a team or independently)
- Problem solving abilities & abilities to make decisions
- Strong analytical abilities and evaluate trends objectively
COMPETENCIES
- Driving Strategy
- Commercial Orientation
- Client Focus
- Decision Making
- Talent-Focused Leadership
- Talent Enablement
DESIRED SKILLS
- Investigation of fraudulent claims
- Investigations
- Short term insurance industry
- Project Management
- Forensic Qualification
- Interviewing skills
- Conflict Management
- Analytical
ABOUT THE EMPLOYER
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Please note that this appointment will be made in line with the Divisional Employment Equity targets.
Our recruitment process
Onboarding
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Advertise
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Telephonic screening
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Your interview
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Assessment
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Onboarding
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Advertise
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Telephonic screening
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Your interview
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Assessment
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Onboarding
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
TIPS & TRICKS
Getting ready for your interview
There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.
Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.
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