Student Support Consultant - Assessments
Listing reference: manco_000569
Listing status: Online
Apply by: 13 July 2024
Position summary
Job category: University and Academy
Location: Durban
Contract: Permanent
EE position: Yes
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available. CORE PURPOSE: The core purpose of the job is to provide high quality and internationally reputable student service via telephonic, digital or any other means of communication required by the organization. To apply first responder resolution practices and problem solving ability, together with excellent verbal and written communication.
CORE FUNCTIONS INCLUDE:
- To provide administrative assistance to students who contact MANCOSA with an assessment-related query telephonically, via a live chat or by sending an email via the ticketing system, so as to provide satisfactory resolution to the student query.
- The Assessments Student Support Consultant must offer guidance to students across a range of assessment related aspects.
- Collaborating with team members and relevant stakeholders to assist students for query resolution.
- Ensure all assessment-related student support needs are met and always in line with the organizational vision, mission and strategy.
- Efficiently handle operations within the call center and administration unit whilst maintaining service levels that are agreed upon and measured against key performance indicators.
- Develop and improve student satisfaction strategies through efficient use of communication skills, available systems, tools and processes.
QUALIFICATIONS
EXPERIENCE AND SKILLS
- Minimum 2 years’ experience in a customer service related environment
- Excellent writing skills and attention to detail on email
ADVANTAGES
- Qualification in Customer Care/Services
GENERAL
- Willingness to work overtime when required.
- Special or ad-hoc projects may be allocated as determined by the institution's operational requirements and interdepartmental process integration requirements.
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