Job Overview
To ensure effective and efficient provision of stable network infrastructure connectivity to the customer by managing operations to meet all SLA. The role will also oversee audit reviews and all technical functions and development projects - implementations, upgrades, optimisations, problem solving, investigations, rectifications, support and maintenance. Directing the procurement of capital equipment, negotiating with vendors and controlling assets.
Duties & Responsibilities
RESPONSIBILITIES:
- Developing specific plans to ensure that the Customer Network Plan is adhered to, this entails:
- iOS Upgrade planning aligned to the remediation of vulnerabilities
- Review of the configuration templates aligned to CIS standard
- Producing network designs in accordance with Customer approved standards
- Develop and update network diagrams for projects
- Liaising with regional network specialists and operations with regards to implementation.
Network capacity and implementation planning by:
- Facilitating network planning by optimizing network capacity and configuration
- Ensuring optimal long-term expansion and refurbishment of the network by developing network expansion and refurbishment master plans fully integrated with the Customer Network Plan
- Ensuring that the regional network planning and implementation is coordinated
- Performing complex network configuration and network capacity analysis of Customer’s network
Manage the Implementation, maintain and support of the Customer network infrastructure by:
- Performing support functions as agreed, which include the development and implementation of planning, of all policy and standards as prescribed by Customer. Performs regular system and project audits to ensure conformance
- Manage the resolution of complex network issues
- Manage and plan the continuous maintenance of the network infrastructure which involves testing, upgrades and deployment.
- Optimising infrastructure capabilities in line with best practice.
- Manage Contractual Obligations.
- Staff Training Plans to meet the skills requirement of the Customer Contract
- Manage all BAU project in the environment
- Review major network changes.
- Ensure that all network components are being monitored
- Manage incident management on a day-to-day basis to ensure that all SLAs are met.
Desired Experience & Qualification
FORMAL EDUCATION:
Grade 12 (NQF 4)
IT Business related qualification (desirable)
EXPERIENCE:
5 – 7 years experience in operations management with experience in:
- Management of operations
- Network services and solution support
- Strategy design and implementation
- Experience in Vendor/Supplier management
TECHNICAL / LEGAL CERTIFICATION:
- Information Technology Infrastructure Library (ITIL)
- Project Management Professional (PMP)
KEY COMPETENCIES:
Knowledge:
- HR principles and resource management
- Management of the Production environment
- Networking technology and the wider IT Infrastructure
- ITIL and other relevant Frameworks
- Project Management principles
- Contracts Management
- Procurement procedures and processes
- Strategic understanding of the technical vs. business environment
Skills:
- Leadership and People management
- Financial management, budgeting, actuals and forecasting
- Able to portray a strategic perspective of technical vs. business environment
- Communication skills (both written and verbal)
- Interpersonal skills: effective collaboration across levels and within teams
- Analytical and problem-solving skills
Personal Attributes:
- Deciding and Initiating action
- Analysing
- Creating and Innovating
- Formulating strategies and concepts
- Planning and Organising
- Delivering results and meeting customer expectation
- Coping with pressures and setbacks
- Entrepreneurial and commercial thinking
Interested?
Preference will be given to designated individuals within the employment equity framework of Gijima.
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