Join us to create the giants in the industry
At Derivco, we believe that our people are not just employees – they are the heart and soul of our business. It's their skills, expertise, and passion that define who we are and drive us towards excellence every day.
We empower our people to think creatively, push boundaries, and take ownership of their work. We don't just want employees; we want innovators and difference-makers who are ready to make an impact.
Culture is at the core of everything we do. We create an environment where our people can thrive, grow, and unleash their full potential. We provide the right tools, support, and opportunities for personal and professional development.
We are currently looking for a Senior Manager: Business Applications & User Enablement
Role Overview: To lead multiple service teams in developing tactical strategies and optimising the practices and capabilities necessary for providing office technology, end-user computing, and internal business applications. This ensures consistency, reliability, integration, and scalability across global offices, thereby enhancing internal efficiencies and delivering an optimal end-user experience.
Key Responsibilities:
- Develop and execute tactical strategies to ensure the delivery and execution of Business Application & User Enablement services, supporting the organisation's broader internal technology strategy.
- Set standards and SLA for the provision and management of global office and desktop technology that enhance user productivity and satisfaction.
- Develop and implement a framework, policies and metrics for the management of the global enterprise application portfolio, assessing the health and value of existing applications and making recommendations for rationalisation, modernisation, or retirement.
- Continuously evaluate and optimise the performance of internal business applications and office technology to enhance efficiency and user experience.
- Oversee the integration of various internal applications and office technologies to ensure seamless interoperability and data flow across the organisation.
- Ensure all internal applications and technologies comply with industry standards and regulations, implementing robust security measures to protect sensitive data.
- Oversee the provision of technical support for internal applications and office technology, ensuring timely resolution of issues and minimal disruption to business operations.
- Lead and manage multiple projects related to internal applications and office technology, ensuring they are completed on time, within scope, and within budget.
- Conduct regular cost-benefit analyses of existing and proposed internal applications and technology solutions, identifying opportunities for cost savings and ensuring investments deliver optimal return on investment (ROI).
- Lead the implementation of training programmes to enhance end-user digital literacy as well as the utilisation of internal applications and technology to improve the end user experience and the organisation's return on investment.
Key Qualifications and Experience:
- Relevant Diploma/Degree in Computer Science, Information Technology, or a related field.
- 8-10 years of experience in end user technology support, business application management or similar experience, of which 1-2 years are in leading multiple teams.
Specific & Business Knowledge Required:
- Skilled in incidents, problems and change management processes.
- Extensive knowledge of Service Level Agreement (SLA) terms and conditions.
- Able to translate business unit strategies into portfolio plans.
- Motivate, empower, manage and grow people to achieve business objectives and support employee development.
- Directs approaches and activities to achieve business growth and profitability.
- Anticipate, recognise and meet the needs of internal and external customers, taking responsibility for maintaining the highest service standards and productive customer relationships.
Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.
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