International group are seeking an experienced IT Infrastructure Support Manager to lead a team of support services providers. The position will require you to work at their Umhlanga Rocks & Amanzimtoti offices and to travel between the two operations.
KEY RESPONSIBILITIES
- Manage and lead the IT Support service providers
- Oversee the resolution of technical issues
- Ensure the smooth operation of IT services
- Develop and implement IT support policies and procedures
- Monitor system performance and ensure compliance with industry standards
- Ensure the security and integrity of IT systems
- Prepare and present reports on IT support activities
- Implement and manage IT support tools and software
- Conduct regular performance reviews of IT support service providers
- Handle escalated IT support issues
- Plan and execute IT support projects.
- Provide first-line support for laptops, video and web conferences, & file sharing solutions
- IT front desk support
- Install, configure, and troubleshoot hardware and software issues
- Set up and manage wireless networks, ensuring reliable connectivity
- Diagnose and resolve network problems, monitor network performance
- Create, modify, and delete user accounts in Active Directory
- Plan and execute backup strategies to ensure data integrity and availability
- Train employees on IT systems and provide user manuals
- Contribute to IT department knowledge management initiatives
- Support for Syspro upgrade project, working with remote IT staff, including change
- implementation and testing
- Collaborate with other departments to support overall business objectives
- Ensure seamless integration of IT systems across all departments
- Stay current with emerging technologies and industry trends
- Manage the ERP and other software packages including VIP Payroll System, Uniclox
- Biometric Access Control System, Pastel etc.
REQUIREMENTS
- Grade 12
- Batchelor Of Commerce degree in IT
- Experience working with an ERP system (Syspro will be an added advantage)
- 5 years experience in a similar role (FMCG sector will an added advantage)
- 5 years management experience
- Strong working knowledge of IT support processes and practices
- Experience with IT support tools and software
- Have a valid drivers license and own transport
- Be willing to work after hours in emergencies when required
RUMUNERATION
Market related cost to company
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