Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
Unifi is seeking a dedicated professional to play a key role in expanding our customer base by reaching out to both new and existing clients to promote Unifi loan products. In this exciting position, you'll leverage your interpersonal skills and customer service focus to build relationships, answer questions, and generate interest in our offerings.
Learn more about Unifi at:
Responsibilities:
- Conduct outbound calls to a targeted list, which includes:
- Pre-approved clients for credit limit increases: Clearly communicate the benefits and guide them through the process of accepting the offer.
- Clients who have successfully paid off loans: Engage in courteous outreach to understand their experiences and explore opportunities to welcome them back for future financial needs.
- Effectively articulate product features and benefits, customizing your approach to meet individual client needs.
- Build rapport with clients and identify opportunities to better serve them by understanding their unique financial situations.
- Address concerns and objections with clear explanations and viable solutions.
- Seek opportunities to re-engage satisfied loan customers.
- Accurately document call details and maintain comprehensive customer records in our CRM system, highlighting key insights from outreach to loan-payoff clients.
- Stay informed about Unifi's loan offerings and marketing campaigns to ensure the highest level of service.
- Maintain a positive and professional demeanor to deliver exceptional customer service.
- Proactively gather feedback to enhance Unifi's services and commitment to responsible lending.
- Collaborate effectively within a team environment.
Requirements:
- Grade 12 with at least one year of call centre experience.
- Excellent communication, listening, and persuasion skills.
- Strong understanding of financial products (preferred).
- Confident and professional salesperson with a proven track record of success.
- Ability to thrive in a target-driven environment.
- Team player with a positive and energetic attitude.
- Committed to making life easier for Unifi clients and peers.
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