An amazing opportunity to join a group that is a leading-edge healthcare solution for healthcare providers, medical insurers, administrators, and managed care organisations using a combination of technology solutions, healthcare intelligence, and artificial intelligence.
Position Overview:
The Head of Commercial Operations is responsible for overseeing the company's day-to-day commercial operational activities and marketing strategies. This role involves strategic planning, managing commercial operational and marketing processes, and leading teams to drive productivity, growth, and brand visibility. Use marketing plans to attract potential clients and retain existing ones. The ideal candidate will ensure that all commercial operational and marketing efforts are aligned with the company's goals and brand identity.
Essential Job Functions:
- Strategic Development:
- Develop and implement comprehensive commercial operational and marketing strategies that align with the company's goals.
- Continuously assess and improve commercial operational processes to increase efficiency and effectiveness.
- Understand and identify trends, competitor offerings, and customer preferences.
- Analyse market trends and commercial operational performance to recommend changes to strategies based on analysis and feedback.
- Team Leadership:
- Lead, manage, and coach a diverse team of professionals.
- Foster a collaborative, innovative, and accountable team environment.
- Set clear objectives and goals for teams and track their progress.
- Foster a culture of continuous improvement and accountability within the team.
- Process and Campaign Management:
- Oversee the development and implementation of optimal operational policies and marketing needs.
- Determine the need, and where required, implement marketing strategies and materials, such as social media plans, brochures, newsletters, and website content.
- Resource Management:
- Manage the allocation of resources to ensure optimal productivity.
- Track expenditures and provide regular reports on activities, performance, and budget utilisation.
- Brand and Quality Management:
- Ensure consistent brand messaging across all marketing channels.
- Maintain and enhance the company's brand image and reputation.
- Implement quality control measures for commercial operational activities and continuously monitor performance.
- Collaboration and Communication:
- Work closely with other departments to ensure alignment of commercial operational and marketing activities with company objectives, including a unified approach to client engagement and communication.
- Communicate effectively with senior management and other stakeholders regarding performance and strategic initiatives.
- Risk Management:
- Identify and mitigate operational and marketing risks.
- Develop and implement contingency plans to ensure business continuity.
Qualifications:
- Education: Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field.
- Experience: Minimum of 10 years' experience in commercial operations and marketing management, with at least 5 years in a senior leadership role.
- Skills:
- Strong understanding of operational processes and marketing principles.
- Proficiency in operational management and digital marketing tools.
- Excellent leadership, communication, and organizational skills.
- Strong problem-solving and decision-making abilities.
- Creative thinking, problem-solving abilities, and strategic vision.
- Strategic Thinking: Ability to develop and implement long-term strategies and plans.
- Leadership: Proven ability to lead and inspire cross-functional teams to achieve high performance.
- Analytical Skills: Strong analytical skills to interpret data and make informed decisions. Ability to apply critical thinking to make informed decisions and mitigate risks.
- Adaptability: Ability to adapt to changing business environments and priorities.
- Collaboration: Ability to work effectively with internal and external stakeholders and to work effectively with cross-functional teams.
- Creativity: Ability to think creatively and develop innovative marketing strategies.
- Communication Skills: Excellent written and verbal communication skills, enabling effective communication with the team and stakeholders at various levels.
- Conflict Management: Ability to address and resolve conflicts within the team or with stakeholders in a constructive and collaborative manner.
- Microsoft Outlook, Word, and Excel (MS Office): Knowledge and proficiency in MS Office, which are commonly used in communication, documentation, and data analysis.
NOTE: This job description is not intended to be all-inclusive. Employees are required to perform other related duties as instructed/requested to meet the ongoing needs of the organisation and management.
Benefits:
- Medical Aid
- Retirement Annuity
- Group Risk Cover
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