NOC Back-Office Administrator

Teliolabs Communication Private Limited • Other • Randburg, Gauteng, South Africa • $200 - $300 / year • 5d ago

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Research and implement improvements to operational procedures, policies, and network management tools/systems.
Analyze fault resolution processes and develop scripts and reports.
Optimize, develop, and create permanent and ad hoc reports.
Provide support for NOC Teams in resolving complex faults and providing lasting solutions.
Ensure optimal performance of all monitoring and performance management tools while meeting aggressive deadlines and regularly communicating the status of troubleshooting, administrative, and project efforts.
Plan for training on NOC systems whenever required and ensure all NOC staff are fully trained on all NOC systems, as well as support NOC supervisors whenever required.

Strong interpersonal skills with excellent verbal and written communication, able to manage internal and external team coordination.
Numerical reasoning with analytical thinking and strategic insight, proficient in problem solving, able to navigate through difficult business challenges. Preferably project accounting or purchasing management experience.
Strong report writing skills with an advanced understanding of MS Office (Word, Excel, and PowerPoint) essential.

Minimum 2-3 years of experience in a NOC environment.
Skills in presentation and technical reporting.
Ability to guide others in analyzing complex network-related problems.
Must have strong quantitative, analytical, and critical thinking skills.
Assertive, self-starter, proactive, innovative, attention to detail.
Ability to communicate technical information to non-technical people.
Ability to work with functional groups and different levels of employees to achieve business results effectively and professionally.
Service delivery & support process training.